colleague/ˈkɒliːɡ/nounA person that you work with, especially in an office.
team/tiːm/nounA group of people who work together on the same job.
informal/ɪnˈfɔːməl/adjRelaxed and suitable for friends, not for official use.
attention/əˈtenʃən/nounThe act of watching or listening to something carefully.
following/ˈfɒləʊɪŋ/adjComing next after the one just mentioned.
formal/ˈfɔːməl/adjFollowing official rules; not relaxed or friendly.
introduce/ˌɪntrəˈdjuːs/verbTo tell two people each other's names when they meet.
introduction/ˌɪntrəˈdʌkʃən/nounThe first part of a book or a talk, before the main part.
reach/riːtʃ/verbTo arrive at a place after travelling to it.
contact/ˈkɒntækt/nounThe act of writing to or speaking with someone.
hope/həʊp/verbWant something and believe it could realistically happen; it keeps you going.
reference/ˈrefərəns/nounA mention of something in speech or in writing.
regard/rɪˈɡɑːd/verbTo think of someone or something in a particular way.
alert/əˈlɜːt/nounAn automatic message that warns someone a problem needs attention now.
application/ˌæpləˈkeɪʃən/nounA formal written request for a job or a place.
careless/ˈkeələs/adjNot paying enough attention, so mistakes or damage happen.
coding/ˈkəʊdɪŋ/nounWriting the instructions that tell a computer what to do.
assist/əˈsɪst/verbGive practical support in a formal or professional role, usually to someone…
attachment/əˈtætʃmənt/nounA file that is sent together with an email.
banquet/ˈbæŋkwət/nounA large formal dinner for many guests, often with speeches.
checkpoint/ˈtʃekˌpɔɪnt/nounA planned moment when a team reviews progress before moving on.
compose/kəmˈpəʊz/verbTo write a piece of music.
courteous/ˈkɜːtiəs/adjPolite and respectful in the way you treat other people.
dataset/ˈdeɪtəˌset/nounA collection of related records gathered so a team can study or train on it.
email/iˈmeɪl/nounA message that you send from one computer to another.

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Unit 2 · Making requests

25 слов

advice/ədˈvaɪs/nounAn opinion you give someone about what they should do.
advise/ədˈvaɪz/verbTo tell someone what you think they should do.
information/ˌɪnfəˈmeɪʃən/nounFacts or details that you learn or give about someone or something.
permission/pəˈmɪʃən/nounAn agreement from somebody in charge that lets you do something.
supply/səˈplaɪ/nounAn amount of something that is available to use.
support/səˈpɔːt/verbHold someone up over a long period with money, loyalty or emotional strength.
assistance/əˈsɪstəns/nounHelp that is given to a person who needs it.
availability/əˌveɪləˈbɪləti/nounWhether something or someone can be used or reached at a given time.
urgent/ˈɜːdʒənt/adjNeeding attention or action very quickly.
allow/əˈlaʊ/verbTo say that someone may do something.
arrange/əˈreɪndʒ/verbTo plan the details of something that will happen.
forward/ˈfɔːwəd/advTowards the front, in the direction you face.
instruction/ɪnˈstrʌkʃən/nounWords that tell you how to do or use something.
provide/prəˈvaɪd/verbTo give someone something that they need.
request/rɪˈkwest/nounThe act of asking for something in a polite way.
access/ˈækses/nounThe right or chance to use or enter something.
appreciate/əˈpriːʃieɪt/verbTo be grateful for something that someone has done.
approval/əˈpruːvəl/nounOfficial agreement that something is good or allowed.
approve/əˈpruːv/verbTo say officially that something is acceptable.
clarify/ˈklærɪfaɪ/verbTo make something easier to understand by explaining it.
estimate/ˈestəmət/nounA judgement of a size, an amount or a cost.
grant/ɡrɑːnt/nounA sum of money given by a government for a purpose.
fax/fæks/nounA copy of a document sent to someone down a phone line.
service/ˈsɜːvəs/nounThe help that a business gives to its customers.
need/niːd/verbTo must have something because it is important.

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Unit 3 · Confirming & acknowledging

25 слов

accept/əkˈsept/verbTo say yes to something offered, or to agree that it is true.
agreement/əˈɡriːmənt/nounA plan or promise that two people or groups both accept.
record/ˈrekɔːd/nounA written note that keeps facts safe so people can check them later.
assure/əˈʃʊə/verbTo tell someone firmly that something is true so they stop worrying.
ensure/ɪnˈʃʊə/verbTo make certain that something happens or is done.
proceed/prəˈsiːd/verbTo keep doing something, or to move forward to a place.
respond/rɪˈspɒnd/verbReact formally to a situation, appeal or treatment, in words or in action.
valid/ˈvælɪd/adjLegally acceptable and still able to be used.
verification/ˌverɪfɪˈkeɪʃən/nounProof or checking that shows something is true, correct or genuine.
verify/ˈverəˌfaɪ/verbTo check that something is true or works before you accept it.
certain/ˈsɜːtən/adjHaving no doubt at all about something.
receipt/rɪˈsiːt/nounA paper that shows you have paid for something.
receive/rəˈsiːv/verbTo get something that someone sends or gives you.
confirm/kənˈfɜːm/verbTo say that something is definitely true or will happen.
definite/ˈdefənət/adjClear and certain, with no doubt at all.
official/əˈfɪʃəl/adjAgreed or done by people who are in authority.
reservation/ˌrezəˈveɪʃən/nounAn arrangement to keep a seat or a room for you.
suitable/ˈsjuːtəbəl/adjRight for a particular person, purpose or occasion.
accurate/ˈækjərət/adjExactly right, with no mistakes in it.
project/ˈprɒdʒekt/nounA planned piece of work with a clear goal and a set deadline.
sales/seɪlz/nounThe number of goods a company has managed to sell.
confirmation/ˌkɒnfəˈmeɪʃən/nounProof or a statement showing that something is true or will happen.
acknowledge/ækˈnɒlɪdʒ/verbTo admit that something is true or real.
guarantee/ˌɡærənˈtiː/nounA firm promise that something will be done or will work.
secure/sɪˈkjʊə/adjNot likely to be lost, to change or to fail.

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Unit 4 · Apologies & explanations

25 слов

compensate/ˈkɒmpənˌseɪt/verbTo give a guest money or a free service after something goes wrong.
inconvenience/ˌɪnkənˈviːnjəns/nounTrouble or extra effort that a problem causes somebody.
issue/ˈɪʃuː/nounA topic that people debate in public, especially in politics or the workplace.
responsibility/riˌspɒnsəˈbɪləti/nounA duty to look after something or to deal with a job.
cause/kɔːz/verbTo make something happen, usually something bad.
delay/dɪˈleɪ/verbTo make something happen later than it should.
error/ˈerə/nounA mistake, especially one that a machine reports.
explanation/ˌekspləˈneɪʃən/nounA description or reason that makes something clear.
fix/fɪks/verbTo repair something that is broken or not working.
trouble/ˈtrʌbəl/nounA problem or a difficult situation.
unfortunately/ənˈfɔːtʃənətli/advUsed to say that something is sad or a pity.
apologise/əˈpɒləˌdʒaɪz/verbTo say that you are sorry for something you did.
fault/fɔːlt/nounResponsibility for something bad that happened.
mistake/mɪˈsteɪk/nounSomething done wrong because you were careless or misunderstood; the everyday…
occur/əˈkɜː/verbTo happen, especially without being planned.
problem/ˈprɒbləm/nounA situation that causes real difficulty and needs a solution; everyday and…
refund/ˈriːfʌnd/nounMoney given back to you when you return goods.
technical/ˈteknɪkəl/adjConnected with machines and with how things work.
unable/ʌnˈeɪbəl/adjNot having the skill or the chance to do something.
apology/əˈpɒlədʒi/nounWords you say to show that you are sorry.
blame/bleɪm/verbTo say that someone caused something bad.
confusion/kənˈfjuːʒən/nounA state in which people do not understand clearly.
excuse/ɪkˈskjuːs/nounA reason you give to explain a mistake or bad behaviour.
breakdown/ˈbreɪkˌdaʊn/nounWhen a machine stops working, or when talks or health suddenly fail.
failure/ˈfeɪljə/nounA lack of success in doing something.

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Unit 5 · Scheduling appointments

25 слов

attendance/əˈtendəns/nounHow many people come to a meeting, a class or an event.
deadline/ˈdedˌlaɪn/nounThe latest time by which a task must be finished.
postpone/pəʊstˈpəʊn/verbTo move an event to a later date or time.
reschedule/riˈskedʒuːl/verbTo change the time or date of something already planned.
shift/ʃɪft/nounA period of time that a group of workers works.
cancellation/ˌkænsəˈleɪʃən/nounCalling off a booking, flight or event that was already arranged.
arrangement/əˈreɪndʒmənt/nounA plan or agreement about how something will happen.
attend/əˈtend/verbTo go to an event, a class or a meeting.
available/əˈveɪləbəl/adjThere for people to buy or use right now.
calendar/ˈkæləndə/nounA chart that shows all the days of a year.
invitation/ˌɪnvɪˈteɪʃən/nounA message that asks someone to come to an event.
schedule/ˈʃedjuːl/nounA plan that lists the times when things will happen.
appointment/əˈpɔɪntmənt/nounAn arrangement to meet someone at a set time.
cancel/ˈkænsəl/verbTo say that a planned event will not happen.
convenient/kənˈviːniənt/adjUseful because it saves you time or trouble.
agenda/əˈdʒendə/nounA list of things to be discussed at a meeting.
booking/ˈbʊkɪŋ/nounAn arrangement for a room or seat to be kept for you.
duration/ˌdʊˈreɪʃən/nounThe length of time that something continues.
propose/prəˈpəʊz/verbTo suggest a plan for other people to consider.
reserve/rɪˈzɜːv/verbTo arrange for a seat or a room to be kept for you.
venue/ˈvenjuː/nounThe place where a concert or an event happens.
balcony/ˈbælkəni/nounA small outdoor platform with a rail, built onto the wall of a room.
cleaning/ˈkliːnɪŋ/nounTaking dirt and dust out of a room so it looks fresh for guests.
artwork/ˈɑːˌtwɜːk/nounPictures and designs used in a book, advert or website.
busy/ˈbɪzi/adjHaving a lot of things to do.

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Unit 6 · Attachments & documents

25 слов

folder/ˈfəʊldə/nounA cover of stiff card, or a place on a computer, for keeping papers.
print/prɪnt/verbTo make words appear on paper using a machine.
contract/ˈkɒntrækt/nounA paper both sides sign that says what each one must do.
export/ˈekspɔːt/nounGoods that a country sells to another country.
invoice/ˈɪnvɔɪs/nounA list showing goods sent and the money that is owed.
presentation/ˌprezənˈteɪʃən/nounA talk in which you show information to a group.
review/rɪˈvjuː/verbTo look at something again carefully in order to judge it.
template/ˈtemplət/nounA ready-made pattern that you fill in instead of starting from nothing.
archive/ˈɑːˌkaɪv/nounA store of old files kept in case someone needs them again later.
format/ˈfɔːˌmæt/nounThe shape, size or way in which something is arranged.
signature/ˈsɪɡnətʃə/nounYour own name written by hand to show you agree.
document/ˈdɒkjəment/nounA piece of writing that gives official information.
image/ˈɪmədʒ/nounA picture of someone or something, on paper or a screen.
link/lɪŋk/nounA connection between two people, things or ideas.
sheet/ʃiːt/nounA large thin flat piece of paper or cloth.
attach/əˈtætʃ/verbTo join or fix one thing to another.
revise/rɪˈvaɪz/verbTo read your work again to get ready for a test.
draft/drɑːft/nounThe first rough version of a piece of writing.
slide/slaɪd/verbTo move smoothly and easily over a surface.
amend/əˈmend/verbTo change a written document slightly to improve it.
bidding/ˈbɪdɪŋ/nounOffering a price in order to win a contract or buy something.
compile/kəmˈpaɪl/verbTo turn written source code into a form that a machine can actually run.
scan/skæn/verbTo look at a page quickly to find one piece of information.
upload/ˈʌˌpləʊd/verbTo copy a file from your device onto the internet.
version/ˈvɜːʒən/nounA form of something that is different from other forms.

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Unit 7 · Follow-ups & reminders

25 слов

notify/ˈnəʊtəˌfaɪ/verbTo officially tell someone about something that has happened.
escalate/ˈeskəˌleɪt/verbTo pass a problem to a higher level of support.
expire/ɪkˈspaɪə/verbTo reach the end of a period and stop being usable.
overdue/ˌəʊvəˈdjuː/adjNot paid or done by the time it should have been.
overlook/ˌəʊvəˈlʊk/verbTo fail to notice or to deal with something.
prompt/prɒmpt/adjDone at once without any delay, or making someone act.
promptly/ˈprɒmptli/advWithout any delay at all; right away.
query/ˈkwiːri/nounA request sent to a database to read or change some data.
matter/ˈmætə/nounA subject or problem that people must deal with.
notice/ˈnəʊtəs/verbTo see or hear something and become aware of it.
progress/ˈprɒˌɡres/nounMovement towards a better or more complete state.
reply/rɪˈplaɪ/verbTo say or write something as an answer.
response/rɪˈspɒns/nounAn answer or a reaction to something that happened.
attention/əˈtenʃən/nounCareful thought or watching that you give to somebody or something.
due/djuː/adjExpected to happen or to arrive at a set time.
previous/ˈpriːviəs/adjHappening before the one that you are talking about.
remind/riˈmaɪnd/verbTo make someone remember something they must do.
update/ʌpˈdeɪt/verbTo make something newer by adding the latest facts.
chase/tʃeɪs/verbTo run after a person or animal in order to catch them.
await/əˈweɪt/verbTo wait for something to arrive or happen, used in formal writing.
reminder/riˈmaɪndə/nounSomething that makes you think of a thing you must do.
feedback/ˈfiːdˌbæk/nounAdvice about how well or badly you are doing something.
outstanding/ˌaʊtˈstændɪŋ/adjExtremely good, far better than the usual level.
patience/ˈpeɪʃəns/nounBeing able to wait calmly and not get angry when things go slowly.
priority/praɪˈɔːrəti/nounThe thing that is most important and must be done first.

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Unit 8 · Declining politely

25 слов

opportunity/ˌɒpəˈtjuːnəti/nounA chance to do something that you want to do.
defer/dɪˈfɜː/verbTo put something off until a later time.
resources/ˈriːsɔːsɪz/nounThe money, people and materials a company can use.
challenging/ˈtʃæləndʒɪŋ/adjDifficult in a way that tests your ability, but interesting.
compromise/ˈkɒmprəˌmaɪz/nounAn agreement where each side gives up part of what it wants.
permit/pəˈmɪt/verbTo let somebody do something, often in a formal or written way.
restriction/riˈstrɪkʃən/nounA rule or limit that stops people from doing what they want.
alternative/ɔːlˈtɜːnətɪv/nounOne of two or more things that you can choose between.
honestly/ˈɒnɪstli/advUsed to say that what you say now is really true.
impossible/ɪmˈpɒsəbəl/adjNot able to happen or to be done.
instead/ɪnˈsted/advIn place of the other thing you first thought of.
option/ˈɒpʃən/nounA thing that you can choose from a set of choices.
refuse/rəˈfjuːz/verbTo say firmly that you will not do or accept something.
suggestion/səˈdʒestʃən/nounAn idea that you offer for someone else to consider.
afraid/əˈfreɪd/adjFeeling fear about something that might happen; it only follows a linking verb.
difficult/ˈdɪfəkəlt/adjNot easy to do or understand because of complexity; slightly more formal than…
occasion/əˈkeɪʒən/nounA particular time when something happens.
policy/ˈpɒləsi/nounA plan of action agreed by a government or company.
reject/rɪˈdʒekt/verbTo refuse to accept an offer, a plan or a person.
reluctant/rɪˈlʌktənt/adjNot keen to do something, and slow to agree to it.
capacity/kəˈpæsəti/nounThe amount that something can hold or produce.
consideration/kənˌsɪdəˈreɪʃən/nounCareful thought about something before a decision.
decline/dɪˈklaɪn/verbTo become smaller, weaker or less in number.
elsewhere/ˌelsˈweə/advIn or to another place.
constraint/kənˈstreɪnt/nounSomething that limits what you are able to do or spend.

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Unit 9 · Progress updates

25 слов

stage/steɪdʒ/nounThe raised floor where singers and actors stand.
target/ˈtɑːɡət/nounA result that you are trying hard to reach.
task/tɑːsk/nounA piece of work that someone must do.
blocker/ˈblɒkə/nounA problem that stops a piece of work from moving forward.
completion/kəmˈpliːʃən/nounGetting a job or a piece of work finished.
forecast/ˈfɔːˌkɑːst/nounA statement about what is likely to happen later.
milestone/ˈmaɪlˌstəʊn/nounAn important point in a plan that shows real progress has been made.
ongoing/ˈɒnˌɡəʊɪŋ/adjStill happening at the present time and not yet finished.
timeline/ˈtaɪmlaɪn/nounA plan showing when each part of a job should happen.
achieve/əˈtʃiːv/verbTo succeed in doing something after working hard for it.
ahead/əˈhed/advIn front of you, further along the way.
budget/ˈbʌdʒɪt/nounA plan that shows how you will use your money.
completed/kəmˈpliːtɪd/verbPast form: finished the whole of a task.
goal/ɡəʊl/nounAn aim that you work towards and want to reach.
achievement/əˈtʃiːvmənt/nounSomething good that you succeed in doing after effort.
activity/ækˈtɪvəti/nounSomething that people do, often for fun or for a purpose.
current/ˈkʌrənt/adjHappening or being used at the present time.
finish/ˈfɪnɪʃ/verbGet to the last part of a task you were doing yourself; everyday tone.
percentage/pəˈsentədʒ/nounAn amount shown as a number out of a hundred.
progress/ˈprəʊɡres/nounMovement towards a better level, seen when things slowly get done.
risk/rɪsk/nounThe chance that something bad may happen.
summary/ˈsʌməri/nounA short account that gives only the main points.
complete/kəmˈpliːt/verbFill in or carry out every required part, leaving nothing missing.
objective/əbˈdʒektɪv/nounSomething that you are trying to achieve.
deliverable/dɪˈlɪvərəbəl/nounA finished piece of work you must hand to a client by a date.

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Unit 10 · Closings & sign-offs

25 слов

department/dɪˈpɑːtmənt/nounOne of the parts that a large organization is divided into.
sincerely/sɪnˈsɪəli/advIn a way that shows honest, real feeling and no pretence.
confidential/ˌkɒnfəˈdenʃəl/adjMeant to be kept secret and shown only to a few named people.
extension/ɪkˈstenʃən/nounExtra time you are given, or a new part added to a building.
partnership/ˈpɑːtnəˌʃɪp/nounA business or close relationship in which two sides work together as equals.
further/ˈfɜːðə/advAt or to a greater distance, or to a greater degree.
mobile/ˈməʊbaɪl/adjAble to move or be moved easily from place to place.
position/pəˈzɪʃən/nounThe exact place where someone or something is.
wishes/ˈwɪʃɪz/verbSaid when one person hopes for something that may not happen.
grateful/ˈɡreɪtfəl/adjFeeling thankful for something someone has done.
reply/rɪˈplaɪ/verbSend words back after a message or letter reaches you; it needs something to…
respect/rɪˈspekt/nounA feeling of admiration for someone because of what they do.
hearing/ˈhɪərɪŋ/nounThe sense that lets you notice sounds around you.
hesitate/ˈhezəˌteɪt/verbTo pause before doing something because you are unsure.
respectful/rɪˈspektfəl/adjShowing polite regard for other people and their feelings.
charger/ˈtʃɑːdʒə/nounA device that connects a phone or laptop to power and refills its battery.
employee/ɪmˈplɔɪiː/nounA person who is paid to work for a company or person.
employer/emˈplɔɪə/nounA person or company that pays people to work for them.
brand/brænd/nounThe name that a company gives to its products.
browser/ˈbraʊzə/nounA program that opens web pages on a computer or phone.
buyer/ˈbaɪə/nounA person or company that pays money for goods.
catalogue/ˈkætəˌlɔːɡ/nounA book or list showing the products a company sells, usually with prices.
asset/ˈæˌset/nounSomething valuable that a company or person owns.
audit/ˈɔːdɪt/nounAn official check of the money records of a company.
company/ˈkʌmpəni/nounAn organisation that sells goods or services.

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