book/bʊk/verbTo arrange a seat or room before you need it.
reception/rɪˈsepʃən/nounThe place near the door where visitors are welcomed.
arrival/əˈraɪvəl/nounThe act of coming to a place at the end of a journey.
departure/dɪˈpɑːtʃə/nounThe act of leaving a place to start a journey.
reservation/ˌrezəˈveɪʃən/nounAn arrangement to keep a seat or a room for you.
booking/ˈbʊkɪŋ/nounAn arrangement for a room or seat to be kept for you.
card/kɑːd/nounA small piece of plastic that you use to pay.
guest/ɡest/nounA person you ask to come to your home or party.
key/kiː/nounA small metal thing that opens a door.
room/ruːm/nounA part of a building with its own walls and door.
available/əˈveɪləbəl/adjThere for people to buy or use right now.
rate/reɪt/nounHow fast something happens, or an amount measured against time.
cancel/ˈkænsəl/verbTo say that a planned event will not happen.
confirm/kənˈfɜːm/verbTo say that something is definitely true or will happen.
vacancy/ˈveɪkənsi/nounA job that is empty and waiting to be filled.
deposit/dəˈpɒzɪt/nounMoney paid first as part of a larger sum you owe.
register/ˈredʒɪstə/verbTo put a name on an official list.
reserve/rɪˈzɜːv/verbTo arrange for a seat or a room to be kept for you.
office/ˈɒfɪs/nounA room or building where people do paid work at desks.
consult/kənˈsʌlt/verbTo ask a person or a book for advice or information.
id/ˌaɪˈdiː/nounAn official card or document that shows who somebody is.
passport/ˈpɑːsˌpɔːt/nounA small book that lets you enter another country.
receptionist/rɪˈsepʃənɪst/nounThe person at a hotel desk who greets guests and hands out keys.
occupancy/ˈɒkjəpənsi/nounThe share of rooms in a hotel that have guests staying in them.
voucher/ˈvaʊtʃə/nounA printed slip a guest gives in exchange for a meal or a room.

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Unit 2 · Room types

25 слов

double/ˈdʌbəl/adjTwice as much or as many; made of two equal parts.
suite/swiːt/nounA set of connected hotel rooms used by one guest.
bath/bɑːθ/nounThe act of washing your whole body while sitting in water.
bathroom/ˈbɑːθˌruːm/nounA room with a bath or shower and usually a toilet.
bed/bed/nounA piece of furniture that you sleep on.
clean/kliːn/verbTo remove dirt from something.
door/dɔː/nounThe flat part you open to go into a room or building.
floor/flɔː/nounThe surface inside a building that you walk on.
carpet/ˈkɑːpət/nounA thick soft covering that goes over a floor.
comfortable/ˈkʌmfətəbəl/adjMaking your body feel relaxed and not sore.
elevator/ˈeləˌveɪtə/nounThe American word for a machine that carries people between floors.
lamp/læmp/nounA thing that gives light in a room or on a desk.
lift/lɪft/nounA machine that carries people up and down in a building.
ceiling/ˈsiːlɪŋ/nounThe top surface inside a room, above your head.
curtain/ˈkɜːtən/nounA piece of cloth that hangs over a window.
blanket/ˈblæŋkət/nounA thick cover that keeps you warm in bed.
assembly/əˈsembli/nounPutting the parts of a product together, or a large meeting of people.
grain/ɡreɪn/nounThe small hard seed of a plant such as rice or wheat.
production/prəˈdʌkʃən/nounThe process of making goods in large amounts.
souvenir/ˌsuːvəˈnɪə/nounA small object you buy to remember a place by.
badge/bædʒ/nounA small piece you wear that shows who you are.
banquet/ˈbæŋkwət/nounA large formal dinner for many guests, often with speeches.
cabin/ˈkæbən/nounA small simple house made of wood, often in a forest.
balcony/ˈbælkəni/nounA small outdoor platform with a rail, built onto the wall of a room.
wardrobe/ˈwɔːˌdrəʊb/nounA tall cupboard in a guest room for hanging clothes.

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Unit 3 · In-room facilities

25 слов

coffee/ˈkɒfi/nounA hot brown drink made from roasted beans.
tea/tiː/nounA hot drink made by putting dried leaves in water.
bottle/ˈbɒtəl/nounA tall container with a narrow top for liquid.
chair/tʃeə/nounA seat for one person, with a back and four legs.
cup/kʌp/nounA small round container with a handle for hot drinks.
fridge/frɪdʒ/nounA machine in a kitchen that keeps food cold.
kettle/ˈketəl/nounA metal pot with a lid, used to boil water.
sofa/ˈsəʊfə/nounA long soft seat for two or three people.
heating/ˈhiːtɪŋ/nounThe system that keeps a building warm.
iron/ˈaɪən/nounA hard strong grey metal used to make tools and buildings.
plug/plʌɡ/nounThe part on a wire that you push into an electric socket.
remote/rɪˈməʊt/adjFar away from towns and from other people.
switch/swɪtʃ/nounA small button that turns electricity on or off.
broadcaster/ˈbrɔːdˌkɑːstə/nounA person who speaks on radio or television as a job.
operator/ˈɒpəˌreɪtə/nounA person whose job is to control a machine, or to connect telephone calls.
desk/desk/nounA table that you sit at to write or use a computer.
glass/ɡlɑːs/nounA hard clear material used for windows and cups.
light/laɪt/nounThe brightness that lets you see things.
safe/seɪf/adjNot in danger; free from harm.
soap/səʊp/nounSomething you use with water to make things clean.
telephone/ˈteləˌfəʊn/nounA machine you use to speak to someone who is far away.
hairdryer/ˈheəˌdraɪə/nounA small machine that blows warm air to dry wet hair.
socket/ˈsɒkət/nounA point where two programs join to send data over a network.
conditioning/kənˈdɪʃənɪŋ/nounThe system that cools and dries the air inside a room or building.
minibar/ˈmɪniˌbɑː/nounA small fridge in a hotel room holding drinks and snacks guests pay for.

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Unit 4 · Hotel services

25 слов

baggage/ˈbæɡədʒ/nounThe bags and cases a traveller takes on a trip.
luggage/ˈlʌɡədʒ/nounAll the bags that you take with you on a journey.
service/ˈsɜːvəs/nounThe help that a business gives to its customers.
tour/tʊə/nounA journey in which you visit several places.
call/kɔːl/verbTo speak to someone using a phone.
gym/dʒɪm/nounA building with machines where people build strong bodies.
message/ˈmesədʒ/nounA short piece of writing that you send to someone.
pool/puːl/nounA large place built and filled with water for swimming.
taxi/ˈtæksi/nounA car with a driver that you pay to take you places.
information/ˌɪnfəˈmeɪʃən/nounFacts that someone tells you or that you read.
laundry/ˈlɔːndri/nounClothes that need washing, or the act of washing them.
client/ˈklaɪənt/nounA person who pays a company for a service.
inquire/ɪnˈkwaɪə/verbTo ask someone for information about something.
memo/ˈmeˌməʊ/nounA short written message sent to people in the same company.
presentation/ˌprezənˈteɪʃən/nounA talk in which you show information to a group.
analyst/ˈænəlɪst/nounA person whose job is examining information carefully.
wake/weɪk/verbTo stop sleeping, or to make someone stop sleeping.
parking/ˈpɑːkɪŋ/nounThe act of leaving a vehicle in a place for a time.
computer/kəmˈpjuːtə/nounAn electronic machine that stores and works with information.
cleaning/ˈkliːnɪŋ/nounTaking dirt and dust out of a room so it looks fresh for guests.
shuttle/ˈʃʌtəl/nounA bus or van that runs back and forth between two fixed points.
concierge/ˌkɒnsiˈeəʒ/nounA hotel worker who books tours, taxis and tables for guests.
porter/ˈpɔːtə/nounA hotel worker who carries luggage for guests and helps them to their room.
housekeeping/ˈhaʊˌskiːpɪŋ/nounThe hotel staff who clean rooms, change linen and put supplies back.
spa/spɑː/nounA place in a hotel where guests get massages and beauty treatments.

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Unit 5 · Restaurant & service

25 слов

dish/dɪʃ/nounA flat container that food is served in, or the food itself.
menu/ˈmenjuː/nounA list of the food you can order in a restaurant.
order/ˈɔːdə/verbTo ask for food or drink in a restaurant.
restaurant/ˈrestərɒnt/nounA place where you buy a meal and eat it at a table.
beverage/ˈbevərɪdʒ/nounAny drink, such as coffee, juice, tea or wine.
buffet/ˈbʊfeɪ/nounA meal where guests help themselves to food from a long table.
kitchen/ˈkɪtʃən/nounThe room where people cook food.
main/meɪn/adjMost important; larger than the others.
bill/bɪl/nounA paper that shows how much money you must pay.
chef/ʃef/nounA trained cook, especially the main one in a restaurant.
course/kɔːs/nounA set of lessons about one area of study.
dessert/dɪˈzɜːt/nounSweet food eaten at the end of a meal.
serve/sɜːv/verbTo give food or drink to people at a table.
tip/tɪp/nounA small piece of useful advice about how to do something.
starter/ˈstɑːtə/nounThe small first dish of a meal.
goods/ɡʊdz/nounThings that are made in order to be sold.
ingredient/ɪnˈɡriːdiənt/nounOne of the foods used to make a particular dish.
profession/prəˈfeʃən/nounA job that needs special training and education.
comply/kəmˈplaɪ/verbTo do what a rule, an order or a law tells you to do.
downtown/ˌdaʊnˈtaʊn/advIn or toward the main business area of a city.
expertise/ˌekspəˈtiːz/nounSpecial skill or deep knowledge in one area of work.
fraud/frɔːd/nounThe crime of cheating people in order to get money illegally.
headquarters/ˈhedˌkwɔːtəz/nounThe main office from which a large company or army is controlled.
highway/ˈhaɪˌweɪ/nounA wide main road that connects towns and cities.
special/ˈspeʃəl/adjNot like the others; more important than usual.

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Unit 6 · Kitchen & cooking

25 слов

cook/kʊk/verbTo prepare food by heating it.
taste/teɪst/verbTo put a little food in your mouth to know its flavour.
recipe/ˈresəpi/nounA set of instructions telling you how to cook a dish.
frozen/ˈfrəʊzən/adjTurned hard and solid by cold; kept very cold.
slice/slaɪs/nounA thin flat piece cut from bread, meat or cake.
boil/bɔɪl/verbTo heat a liquid until it moves and makes bubbles.
fresh/freʃ/adjMade or picked a very short time ago; not old.
fry/fraɪ/verbTo cook food in hot oil in a pan.
knife/naɪf/nounA tool with a sharp edge for cutting food.
bake/beɪk/verbTo cook bread or cake in an oven without oil.
chop/tʃɒp/verbTo cut something into pieces with heavy blows.
heat/hiːt/nounThe warmth that comes from fire, the sun or a machine.
oven/ˈʌvən/nounThe closed part of a cooker where you bake food.
pan/pæn/nounA round metal container with a handle, used for cooking.
portion/ˈpɔːʃən/nounA part of a larger whole, or an amount of food for one person.
steam/stiːm/nounThe hot white gas that water turns into when it boils.
flavour/ˈfleɪvə/nounThe taste that a food or drink has.
plate/pleɪt/nounA flat round dish that you eat your food from.
pot/pɒt/nounA deep round container that you cook food in.
prepare/prɪˈpeə/verbTo get something ready before you need it.
season/ˈsiːzən/nounOne of the four parts of the year, such as summer.
bread/bred/nounA common food made from flour and baked in an oven.
grill/ɡrɪl/verbTo cook food over or under direct heat until it browns.
roast/rəʊst/verbTo cook meat or vegetables in an oven with dry heat.
garnish/ˈɡɑːnɪʃ/verbTo add a small piece of food on top of a dish for looks.

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Unit 7 · Food & drink

25 слов

beer/bɪə/nounA cold alcoholic drink made from grain.
breakfast/ˈbrekfəst/nounThe first meal of the day, eaten in the morning.
cheese/tʃiːz/nounA solid food made from milk, often yellow or white.
egg/eɡ/nounAn oval food from a hen, with a hard shell.
fruit/fruːt/nounSweet food that grows on trees and plants.
juice/dʒuːs/nounThe liquid that comes out of fruit or vegetables.
beef/biːf/nounThe meat that comes from a cow.
jam/dʒæm/nounA sweet thick food made from fruit and sugar.
lemon/ˈlemən/nounA yellow fruit with a very sour taste.
sail/seɪl/verbTo travel on water in a boat or a ship.
veal/viːl/nounMeat that comes from a young cow.
yam/jæm/nounA large root vegetable that grows in warm countries.
flour/ˈflaʊə/nounA fine white powder from grain, used to make bread.
harbour/ˈhɑːbə/nounA sheltered area of water where ships can stay safely.
hook/hʊk/nounA curved piece of metal used to hang things on or to catch fish.
overseas/ˌəʊvəˈsiːz/advIn or to a foreign country, usually one you reach across the water.
lunch/lʌntʃ/nounThe meal that people eat in the middle of the day.
meat/miːt/nounFood that comes from the body of an animal.
rice/raɪs/nounSmall white grains that people cook and eat.
salad/ˈsæləd/nounA cold dish of raw vegetables, often eaten with a meal.
vegetable/ˈvedʒtəbəl/nounA plant or part of a plant that people eat with a meal.
water/ˈwɔːtə/nounThe clear liquid that people drink every day.
wine/waɪn/nounAn alcoholic drink made from grapes.
chicken/ˈtʃɪkən/nounA farm bird that people keep for eggs and meat.
snack/snæk/nounA small amount of food eaten between main meals.

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Unit 8 · Guests & complaints

25 слов

angry/ˈæŋɡri/adjHaving a strong bad feeling towards someone.
explain/ɪkˈspleɪn/verbTo say things that make an idea easy to understand.
help/help/verbTo do something useful for someone who needs it.
listen/ˈlɪsən/verbTo pay attention to a sound on purpose.
polite/pəˈlaɪt/adjCareful to speak and act in a way that pleases others.
problem/ˈprɒbləm/nounSomething difficult that you must deal with.
customer/ˈkʌstəmə/nounA person who buys things from a shop.
manager/ˈmænədʒə/nounA person who leads a team of people at work.
promise/ˈprɒmɪs/verbTo say that you will certainly do something.
request/rɪˈkwest/nounThe act of asking for something in a polite way.
review/rɪˈvjuː/nounA report that gives an opinion about a book or film.
apologise/əˈpɒləˌdʒaɪz/verbTo say that you are sorry for something you did.
assist/əˈsɪst/verbTo help someone to do something.
complaint/kəmˈpleɪnt/nounA statement saying that you are not satisfied.
disappointed/ˌdɪsəˈpɔɪntɪd/adjSad because something was not as good as you hoped.
rating/ˈreɪtɪŋ/nounA score that shows how good people think something is.
refund/ˈriːfʌnd/nounMoney given back to you when you return goods.
feedback/ˈfiːdˌbæk/nounAdvice about how well or badly you are doing something.
resolve/riˈzɒlv/verbTo find a solution to a problem or a disagreement.
satisfied/ˈsætɪsfaɪd/adjPleased because you have got what you wanted.
assistance/əˈsɪstəns/nounHelp that is given to a person who needs it.
tackle/ˈtækəl/verbTo start dealing with a hard problem, or to stop a player.
warranty/ˈwɔːrənti/nounA written promise to repair a product free within a set time.
compensate/ˈkɒmpənˌseɪt/verbTo give a guest money or a free service after something goes wrong.
supervisor/ˈsuːpəˌvaɪzə/nounThe person in charge of a team who checks their work each shift.

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Unit 9 · Payment & billing

25 слов

pay/peɪ/verbTo give money for something you buy.
exclude/ɪksˈkluːd/verbTo keep a person or thing out, or leave it off a list.
cash/kæʃ/nounMoney in coins and paper notes, not a card.
change/tʃeɪndʒ/verbTo make something different from before.
charge/tʃɑːdʒ/verbTo ask someone to pay a certain amount of money.
credit/ˈkredət/nounA way of buying now and paying the money later.
discount/ˈdɪsˌkaʊnt/nounMoney taken off the usual price of something.
exchange/ɪksˈtʃeɪndʒ/verbTo give one thing and get another thing back.
extra/ˈekstrə/adjMore than the usual number or amount.
include/ɪnˈkluːd/verbTo have something as one of its parts.
currency/ˈkʌrənsi/nounThe money that a country uses.
invoice/ˈɪnvɔɪs/nounA list showing goods sent and the money that is owed.
payment/ˈpeɪmənt/nounAn amount of money that someone pays.
bonus/ˈbəʊnəs/nounExtra money paid to a worker on top of the normal wage.
overtime/ˈəʊvəˌtaɪm/nounExtra hours worked beyond the normal day.
reschedule/riˈskedʒuːl/verbTo change the time or date of something already planned.
commander/kəˈmɑːndə/nounAn officer who is in charge of a group of soldiers.
extension/ɪkˈstenʃən/nounExtra time you are given, or a new part added to a building.
incorporate/ɪnˈkɔːpəˌreɪt/verbTo include something so that it becomes part of a larger whole.
permanently/ˈpɜːmənəntli/advIn a way that lasts for ever and will not change back.
trading/ˈtreɪdɪŋ/nounThe activity of buying and selling goods, shares or currency.
receipt/rɪˈsiːt/nounA paper that shows you have paid for something.
tax/tæks/nounMoney that people must pay to the government.
total/ˈtəʊtəl/adjCounting everything together, with nothing left out.
included/ɪnˈkluːdɪd/adjCounted as part of a price, a group or a total.

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Unit 10 · Safety & hygiene

25 слов

inspect/ɪnˈspekt/verbTo look at something closely to check its quality or safety.
standard/ˈstændəd/nounThe level of quality that people expect.
accident/ˈæksədənt/nounA bad event that hurts someone and that nobody wanted.
check/tʃek/verbTo look at something to see if it is right.
fire/ˈfaɪə/nounThe bright flames that give heat and light when something burns.
first/fɜːst/advBefore all the other things or people.
report/riˈpɔːt/nounA written or spoken account of what happened or was found.
rule/ruːl/nounA statement that says what people must or must not do.
injury/ˈɪndʒəri/nounHarm done to a person's body in an accident.
protect/prəˈtekt/verbTo keep someone or something safe from harm.
alarm/əˈlɑːm/nounA machine that makes a loud noise to warn people.
emergency/ɪˈmɜːdʒənsi/nounA sudden dangerous event that needs fast action.
exit/ˈeɡzɪt/nounThe way out of a building or a vehicle.
risk/rɪsk/nounThe chance that something bad may happen.
aid/eɪd/nounHelp given to people who are in need.
binding/ˈbaɪndɪŋ/adjOfficially forcing you to do what an agreement or a rule says.
entrepreneur/ˌɑːntrəprəˈnɜː/nounSomeone who starts a business and takes the risk of losing money.
guideline/ˈɡaɪdˌlaɪn/nounA rule or piece of advice that tells people how to do something.
inspector/ɪnˈspektə/nounAn official whose job is to check that rules and standards are followed.
rail/reɪl/nounA metal bar for trains to run on, or one you hold for safety.
wash/wɒʃ/verbTo clean something with water and soap.
safety/ˈseɪfti/nounThe state of being free from danger or harm.
inspection/ɪnˈspekʃən/nounA careful official check of a place, machine or product.
disinfect/dɪsɪnˈfekt/verbTo wipe a surface with chemicals that kill germs.
hygiene/ˈhaɪdʒin/nounKeeping people and surfaces clean so that illness does not spread.

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Unit 11 · Staff & shifts

25 слов

colleague/ˈkɒliːɡ/nounA person that you work with, especially in an office.
employee/ɪmˈplɔɪiː/nounA person who is paid to work for a company or person.
team/tiːm/nounA group of people who work together on the same job.
training/ˈtreɪnɪŋ/nounThe process of learning the skills for a job or a sport.
duty/ˈdjuːti/nounSomething you must do because it is right or part of a job.
shift/ʃɪft/nounA period of time that a group of workers works.
staff/stɑːf/nounAll the people who work in one place of business.
break/breɪk/verbTo make something come apart into pieces.
holiday/ˈhɒləˌdeɪ/nounA time when you do not work and can travel or rest.
leave/liːv/verbTo go away from a place or a person.
experience/ɪkˈspɪriəns/nounThe knowledge or skill you get from doing something.
role/rəʊl/nounThe part that someone plays in a situation or a play.
hire/ˈhaɪə/verbTo pay to use something for a short time.
management/ˈmænədʒmənt/nounThe act of running a business, a team or a project.
resume/rɪˈzjuːm/verbTo start again after a pause or a short break.
cruise/kruːz/nounA holiday spent travelling on a ship and stopping at ports.
placement/ˈpleɪsmənt/nounA period of work training that a school or college arranges for a student.
resign/rɪˈzaɪn/verbTo officially leave a job or an official position, usually by choice.
rival/ˈraɪvəl/nounA person, team or firm trying to beat another at the same thing.
sponsorship/ˈspɒnsəˌʃɪp/nounMoney given to a team or event in return for advertising.
strengthen/ˈstreŋθən/verbTo make something firmer, tougher or harder to break.
schedule/ˈʃedjuːl/nounA plan that lists the times when things will happen.
uniform/ˈjuːnəˌfɔːm/nounA set of clothes worn by everyone in a school or job.
workshop/ˈwɜːkˌʃɒp/nounA short training session where people learn a skill by doing.
rota/ˈrəʊtə/nounA list showing which staff member works on which day.

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Unit 12 · Tourism & destinations

25 слов

airport/ˈeəˌpɔːt/nounThe place where planes take off and land.
city/ˈsɪti/nounA large town where many people live and work.
map/mæp/nounA drawing that shows where places are.
station/ˈsteɪʃən/nounA place where trains or buses stop for people.
ticket/ˈtɪkət/nounA small paper that shows you have paid to travel.
travel/ˈtrævəl/verbTo go from one place to another, often far away.
guide/ɡaɪd/nounA person who shows visitors around a place.
journey/ˈdʒɜːni/nounA long trip from one place to another far away.
local/ˈləʊkəl/adjFrom the small area that you are in.
tourist/ˈtʊərɪst/nounA person who visits a place for pleasure.
transport/ˈtrænspɔːt/nounA system for carrying people from place to place.
attraction/əˈtrækʃən/nounA place that people visit for interest or pleasure.
sightseeing/ˈsaɪtsiːɪŋ/nounVisiting the interesting places of a town or country.
museum/mjuːˈziːəm/nounA place where people go to look at old and famous things.
expedition/ˌekspəˈdɪʃən/nounAn organized journey made for a clear purpose.
beach/biːtʃ/nounThe sandy land at the edge of the sea.
culture/ˈkʌltʃə/nounThe way of life, art and beliefs of a group of people.
island/ˈaɪlənd/nounA piece of land with water all around it.
mountain/ˈmaʊntən/nounA very high piece of land with steep sides.
trip/trɪp/nounA short journey to a place and back again.
visit/ˈvɪzɪt/verbTo go and spend time with a person or at a place.
flight/flaɪt/nounA journey that you make in a plane.
pack/pæk/verbTo put your things into a bag before a journey.
road/rəʊd/nounA hard surface that cars and buses travel on.
explore/ɪkˈsplɔː/verbTo travel around a place to find out what is there.

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