passport/ˈpɑːsˌpɔːt/nounA small book that lets you enter another country.
ready/ˈredi/adjPrepared and able to do something now.
double/ˈdʌbəl/adjTwice as much or as many; made of two equal parts.
lobby/ˈlɒbi/nounThe large open area just inside the main door of a hotel.
luggage/ˈlʌɡədʒ/nounAll the bags that you take with you on a journey.
reception/rɪˈsepʃən/nounThe place near the door where visitors are welcomed.
arrival/əˈraɪvəl/nounThe act of coming to a place at the end of a journey.
porter/ˈpɔːtə/nounA hotel worker who carries luggage for guests and helps them to their room.
receptionist/rɪˈsepʃənɪst/nounThe person at a hotel desk who greets guests and hands out keys.
reservation/ˌrezəˈveɪʃən/nounAn arrangement to keep a seat or a room for you.
badge/bædʒ/nounA small piece you wear that shows who you are.
booking/ˈbʊkɪŋ/nounAn arrangement for a room or seat to be kept for you.
suite/swiːt/nounA set of connected hotel rooms used by one guest.
arrive/əˈraɪv/verbTo reach the place you were going to.
card/kɑːd/nounA small piece of plastic that you use to pay.
check/tʃek/verbTo look at something to see if it is right.
desk/desk/nounA table that you sit at to write or use a computer.
elevator/ˈeləˌveɪtə/nounThe American word for a machine that carries people between floors.
greet/ɡriːt/verbTo say hello to someone when you meet them.
confirm/kənˈfɜːm/verbTo say that something is definitely true or will happen.
identity/aɪˈdentɪti/nounWho or what a person or a thing is.
deposit/dəˈpɒzɪt/nounMoney paid first as part of a larger sum you owe.
register/ˈredʒɪstə/verbTo put a name on an official list.
signature/ˈsɪɡnətʃə/nounYour own name written by hand to show you agree.
early/ˈɜːli/adjBefore the usual or expected time.

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Unit 2 · Reservations & cancellations

25 слов

book/bʊk/verbTo arrange a seat or room before you need it.
email/iˈmeɪl/nounA message that you send from one computer to another.
phone/fəʊn/nounA small device that you use to talk to people far away.
agent/ˈeɪdʒənt/nounA person whose job is to act or arrange things for others.
availability/əˌveɪləˈbɪləti/nounWhether something or someone can be used or reached at a given time.
bed/bed/nounA piece of furniture that you sleep on.
breakfast/ˈbrekfəst/nounThe first meal of the day, eaten in the morning.
change/tʃeɪndʒ/verbTo make something different from before.
available/əˈveɪləbəl/adjThere for people to buy or use right now.
discount/ˈdɪsˌkaʊnt/nounMoney taken off the usual price of something.
extra/ˈekstrə/adjMore than the usual number or amount.
include/ɪnˈkluːd/verbTo have something as one of its parts.
offer/ˈɒfə/verbTo say that you are ready to give or do something.
rate/reɪt/nounHow fast something happens, or an amount measured against time.
cancel/ˈkænsəl/verbTo say that a planned event will not happen.
policy/ˈpɒləsi/nounA plan of action agreed by a government or company.
refund/ˈriːfʌnd/nounMoney given back to you when you return goods.
vacancy/ˈveɪkənsi/nounA job that is empty and waiting to be filled.
depart/dɪˈpɑːt/verbTo leave a place, said of a plane, train or bus.
guarantee/ˌɡærənˈtiː/nounA firm promise that something will be done or will work.
reserve/rɪˈzɜːv/verbTo arrange for a seat or a room to be kept for you.
application/ˌæpləˈkeɪʃən/nounA formal written request for a job or a place.
array/əˈreɪ/nounA list of values kept in order under one name in code.
commander/kəˈmɑːndə/nounAn officer who is in charge of a group of soldiers.
confirmation/ˌkɒnfəˈmeɪʃən/nounProof or a statement showing that something is true or will happen.

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Unit 3 · Housekeeping

25 слов

cleaning/ˈkliːnɪŋ/nounTaking dirt and dust out of a room so it looks fresh for guests.
service/ˈsɜːvəs/nounThe help that a business gives to its customers.
housekeeping/ˈhaʊˌskiːpɪŋ/nounThe hotel staff who clean rooms, change linen and put supplies back.
minibar/ˈmɪniˌbɑː/nounA small fridge in a hotel room holding drinks and snacks guests pay for.
supply/səˈplaɪ/nounAn amount of something that is available to use.
wardrobe/ˈwɔːˌdrəʊb/nounA tall cupboard in a guest room for hanging clothes.
bathroom/ˈbɑːθˌruːm/nounA room with a bath or shower and usually a toilet.
clean/kliːn/verbTo remove dirt from something.
cup/kʌp/nounA small round container with a handle for hot drinks.
door/dɔː/nounThe flat part you open to go into a room or building.
empty/ˈempti/adjHaving nothing inside.
floor/flɔː/nounThe surface inside a building that you walk on.
bin/bɪn/nounA container that you put rubbish or waste paper into.
carpet/ˈkɑːpət/nounA thick soft covering that goes over a floor.
kettle/ˈketəl/nounA metal pot with a lid, used to boil water.
mirror/ˈmɪrə/nounA piece of special glass in which you can see yourself.
curtain/ˈkɜːtən/nounA piece of cloth that hangs over a window.
dust/dʌst/nounA fine dry powder that settles on surfaces.
blanket/ˈblæŋkət/nounA thick cover that keeps you warm in bed.
disturb/dɪˈstɜːb/verbTo interrupt someone, or to make a person feel worried.
tissue/ˈtɪsˌjuː/nounA soft paper for your nose, or material found inside a body.
compensate/ˈkɒmpənˌseɪt/verbTo give a guest money or a free service after something goes wrong.
compute/kəmˈpjuːt/nounThe processing power a server or cloud service gives you for work.
deck/dek/nounThe flat floor of a ship where people can walk.
fresh/freʃ/adjMade or picked a very short time ago; not old.

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Unit 4 · Hotel facilities

25 слов

business/ˈbɪznəs/nounThe work of buying and selling things to earn money.
free/friː/adjNot busy; having no work to do at that time.
meeting/ˈmiːtɪŋ/nounA time when people come together to talk about work.
ticket/ˈtɪkət/nounA small paper that shows you have paid to travel.
balcony/ˈbælkəni/nounA small outdoor platform with a rail, built onto the wall of a room.
conference/ˈkɒnfərəns/nounA large meeting where people discuss one subject.
spa/spɑː/nounA place in a hotel where guests get massages and beauty treatments.
wifi/ˈwaɪˌfaɪ/nounA way of connecting devices to the internet without any cable.
beach/biːtʃ/nounThe sandy land at the edge of the sea.
cafe/kəˈfeɪ/nounA small place where people buy drinks and light food.
bar/bɑː/nounA place where people buy and drink drinks.
hall/hɔːl/nounThe space just inside the front door, or a large public room.
entrance/ˈentrəns/nounThe door or gate where you go into a place.
exit/ˈeɡzɪt/nounThe way out of a building or a vehicle.
garage/ˈɡærɑːʒ/nounA building where you keep a car.
heating/ˈhiːtɪŋ/nounThe system that keeps a building warm.
laundry/ˈlɔːndri/nounClothes that need washing, or the act of washing them.
corridor/ˈkɔːrədə/nounA long narrow passage inside a building.
facility/fəˈsɪlɪti/nounA building or service provided for a particular purpose.
accounting/əˈkaʊntɪŋ/nounThe work of recording and checking the money a business takes in and spends.
accountant/əˈkaʊntənt/nounA person whose job is keeping the money records of a business.
broadcaster/ˈbrɔːdˌkɑːstə/nounA person who speaks on radio or television as a job.
compile/kəmˈpaɪl/verbTo turn written source code into a form that a machine can actually run.
dealer/ˈdiːlə/nounA person whose business is buying and selling goods.
centre/ˈsentə/nounThe middle part of a place or a thing.

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Unit 5 · Breakfast & hotel dining

25 слов

seat/siːt/nounA place made for one person to sit on.
waiter/ˈweɪtə/nounA person who brings food to people in a restaurant.
voucher/ˈvaʊtʃə/nounA printed slip a guest gives in exchange for a meal or a room.
bowl/bəʊl/nounA deep round dish that you put food into.
bread/bred/nounA common food made from flour and baked in an oven.
butter/ˈbʌtə/nounA soft yellow food made from milk that you spread on bread.
cheese/tʃiːz/nounA solid food made from milk, often yellow or white.
charge/tʃɑːdʒ/verbTo ask someone to pay a certain amount of money.
cup/kʌp/nounA metal prize shaped like a large bowl, given to a winner.
jam/dʒæm/nounA sweet thick food made from fruit and sugar.
serve/sɜːv/verbTo give food or drink to people at a table.
buffet/ˈbʊfeɪ/nounA meal where guests help themselves to food from a long table.
napkin/ˈnæpkɪn/nounA small cloth or paper for wiping your mouth at meals.
vegetarian/ˌvedʒɪˈteəriən/nounA person who never eats meat or fish.
chef/ʃef/nounA trained cook, especially the main one in a restaurant.
desktop/ˈdeskˌtɒp/nounA computer that sits on a table, or the main screen you see first.
accommodation/əˌkɒməˈdeɪʃən/nounA place where someone lives or stays for a time.
bonus/ˈbəʊnəs/nounExtra money paid to a worker on top of the normal wage.
bandwidth/ˈbændwɪdθ/nounHow much data a connection can carry in a given time.
comply/kəmˈplaɪ/verbTo do what a rule, an order or a law tells you to do.
distant/ˈdɪstənt/adjFar away in space or time, or not close in feeling.
downtime/ˈdaʊnˌtaɪm/nounA period when a system or service is not available to users.
duplicate/ˈdjuːplɪkət/nounAn exact extra copy of the same record, file or item.
efficiency/ɪˈfɪʃənsi/nounDoing a job well without wasting time, money or energy.
close/kləʊz/verbTo move something so that it is no longer open.

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Unit 6 · Handling complaints

25 слов

slow/sləʊ/adjMoving or happening at a low speed.
manager/ˈmænədʒə/nounA person who leads a team of people at work.
supervisor/ˈsuːpəˌvaɪzə/nounThe person in charge of a team who checks their work each shift.
broken/ˈbrəʊkən/adjDamaged and not working any more.
cold/kəʊld/adjHaving a low temperature.
dirty/ˈdɜːti/adjCovered with dust or mud; not clean.
explain/ɪkˈspleɪn/verbTo say things that make an idea easy to understand.
follow/ˈfɒləʊ/verbTo go behind someone and move the same way.
complain/kəmˈpleɪn/verbTo say that you are not happy about something.
delay/dɪˈleɪ/verbTo make something happen later than it should.
fix/fɪks/verbTo repair something that is broken or not working.
immediately/ɪˈmiːdiətli/advAt once, with no waiting at all.
missing/ˈmɪsɪŋ/adjNot able to be found, or not in the usual place.
apologise/əˈpɒləˌdʒaɪz/verbTo say that you are sorry for something you did.
calm/kɑːm/adjQuiet and not excited or worried.
complaint/kəmˈpleɪnt/nounA statement saying that you are not satisfied.
issue/ˈɪʃuː/nounAn important subject that people discuss or argue about.
leak/liːk/nounA hole that lets liquid or gas escape.
apology/əˈpɒlədʒi/nounWords you say to show that you are sorry.
feedback/ˈfiːdˌbæk/nounAdvice about how well or badly you are doing something.
satisfy/ˈsætɪsfaɪ/verbTo make someone pleased by giving what they want.
algorithm/ˈælɡəˌrɪðəm/nounA fixed set of steps a computer follows to solve one problem.
escalate/ˈeskəˌleɪt/verbTo pass a problem to a higher level of support.
memorandum/ˌmeməˈrændəm/nounA formal written note used inside a company to record decisions.
guest/ɡest/nounA person you ask to come to your home or party.

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Unit 7 · Billing & payment

25 слов

company/ˈkʌmpəni/nounAn organisation that sells goods or services.
pay/peɪ/verbTo give money for something you buy.
terminal/ˈtɜːmənəl/nounA building where planes, buses or ships start and finish journeys.
cash/kæʃ/nounMoney in coins and paper notes, not a card.
copy/ˈkɒpi/verbTo write or make something exactly the same.
cost/kɒst/verbTo have a certain price.
machine/məˈʃiːn/nounA thing with moving parts that does work for people.
account/əˈkaʊnt/nounAn arrangement that lets a bank keep your money.
amount/əˈmaʊnt/nounHow much there is of something that you cannot count.
bill/bɪl/nounA paper that shows how much money you must pay.
credit/ˈkredət/nounA way of buying now and paying the money later.
error/ˈerə/nounA mistake, especially one that a machine reports.
exchange/ɪksˈtʃeɪndʒ/verbTo give one thing and get another thing back.
balance/ˈbæləns/nounA steady state in which weight is spread evenly.
checkout/ˈtʃekaʊt/nounThe place in a shop where you pay for goods.
currency/ˈkʌrənsi/nounThe money that a country uses.
due/djuː/adjExpected to happen or to arrive at a set time.
invoice/ˈɪnvɔɪs/nounA list showing goods sent and the money that is owed.
payment/ˈpeɪmənt/nounAn amount of money that someone pays.
debit/ˈdebɪt/nounMoney taken out of a bank account rather than put into it.
settle/ˈsetəl/verbTo end an argument by reaching an agreement.
split/splɪt/verbTo divide something into two or more parts.
carrier/ˈkæriə/nounA company that moves goods or passengers from one place to another.
consultant/kənˈsʌltənt/nounAn expert who is paid to give advice to a company.
night/naɪt/nounThe dark part of the day, when people sleep.

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Unit 8 · Directions & local information

25 слов

bus/bʌs/nounA large vehicle that carries many people along a road.
far/fɑː/adjA long distance away.
map/mæp/nounA drawing that shows where places are.
near/nɪə/adjOnly a short distance away.
road/rəʊd/nounA hard surface that cars and buses travel on.
station/ˈsteɪʃən/nounA place where trains or buses stop for people.
beside/bɪˈsaɪd/prepAt the side of someone or something, very close.
direction/dəˈrekʃən/nounThe way that someone or something moves or faces.
distance/ˈdɪstəns/nounThe amount of space between two places or things.
museum/mjuːˈziːəm/nounA place where people go to look at old and famous things.
opposite/ˈɒpəzɪt/prepDirectly facing someone or something, across from it.
park/pɑːk/verbTo leave a car in a place and stop driving it.
block/blɒk/nounA group of buildings with streets on all sides.
temple/ˈtempəl/nounA building where people pray, especially in Asian or ancient religions.
debug/diˈbʌɡ/verbTo find and fix the errors that stop a program from running correctly.
duty/ˈdjuːti/nounSomething you must do because it is right or part of a job.
layout/ˈleɪˌaʊt/nounThe way parts of a page or screen are arranged and spaced.
loop/luːp/nounA block of code that repeats until some condition stops it.
priest/priːst/nounA person who leads religious services in a church.
assure/əˈʃʊə/verbTo tell someone firmly so that they stop worrying.
challenging/ˈtʃæləndʒɪŋ/adjDifficult in a way that tests your ability, but interesting.
defect/ˈdiːfekt/nounA fault that makes a product fail to work or look right.
efficiently/ɪˈfɪʃəntli/advIn a way that gets good results without wasting time or money.
encryption/enˈkrɪpʃən/nounA way of scrambling data so only people with the right key can read it.
stop/stɒp/verbTo end moving or doing something.

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Unit 9 · Tours & sightseeing

25 слов

camera/ˈkæmərə/nounA machine that you use to take photos.
guide/ɡaɪd/nounA person who shows visitors around a place.
return/rɪˈtɜːn/verbTo come back to a place you were before.
tour/tʊə/nounA journey in which you visit several places.
sightseeing/ˈsaɪtsiːɪŋ/nounVisiting the interesting places of a town or country.
souvenir/ˌsuːvəˈnɪə/nounA small object you buy to remember a place by.
cruise/kruːz/nounA holiday spent travelling on a ship and stopping at ports.
boat/bəʊt/nounA small vehicle that carries people on water.
day/deɪ/nounA period of twenty-four hours.
full/fʊl/adjHaving no space left inside.
garden/ˈɡɑːdən/nounA piece of land next to a house where plants grow.
group/ɡruːp/nounA number of people or things that are together.
castle/ˈkɑːsəl/nounA large strong old building with very thick walls.
coach/kəʊtʃ/nounA person who teaches a team how to play better.
comfortable/ˈkʌmfətəbəl/adjMaking your body feel relaxed and not sore.
cave/keɪv/nounA large hole in the side of a hill or under the ground.
attraction/əˈtrækʃən/nounA place that people visit for interest or pleasure.
overtime/ˈəʊvəˌtaɪm/nounExtra hours worked beyond the normal day.
presentation/ˌprezənˈteɪʃən/nounA talk in which you show information to a group.
shift/ʃɪft/nounA period of time that a group of workers works.
dynamic/daɪˈnæmɪk/adjFull of energy and new ideas, and always changing.
full-time/ˈfʊlˌtaɪm/adjDone for the whole normal number of hours in a working week.
grocery/ˈɡrəʊsəri/nounConnected with a shop that sells food and everyday things for the home.
harbour/ˈhɑːbə/nounA sheltered area of water where ships can stay safely.
half/hɑːf/nounOne of two equal parts of something.

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Unit 10 · Airport & transport

25 слов

airport/ˈeəˌpɔːt/nounThe place where planes take off and land.
driver/ˈdraɪvə/nounA person who controls a car, bus or train.
flight/flaɪt/nounA journey that you make in a plane.
train/treɪn/nounA long vehicle that runs on metal rails.
airline/ˈeəˌlaɪn/nounA company that carries people and goods by plane.
journey/ˈdʒɜːni/nounA long trip from one place to another far away.
land/lænd/verbTo come down onto the ground from the air.
platform/ˈplætˌfɔːm/nounThe raised place beside a railway track where you wait.
route/ruːt/nounThe way that you follow to get from one place to another.
boarding/ˈbɔːdɪŋ/nounGetting onto a plane, a ship or a train before it leaves.
departure/dɪˈpɑːtʃə/nounThe act of leaving a place to start a journey.
shuttle/ˈʃʌtəl/nounA bus or van that runs back and forth between two fixed points.
visa/ˈviːzə/nounAn official mark in a passport that lets you enter a country.
book/bʊk/nounA set of printed pages held together in a cover.
late/leɪt/adjAfter the usual or expected time.
belt/belt/nounA band of cloth or leather that you wear round your waist.
aisle/aɪl/nounThe narrow path between rows of seats.
connection/kəˈnekʃən/nounA link between two things, ideas or people.
immigration/ˌɪməˈɡreɪʃən/nounThe process of people coming into a country in order to live there.
consult/kənˈsʌlt/verbTo ask a person or a book for advice or information.
dataset/ˈdeɪtəˌset/nounA collection of related records gathered so a team can study or train on it.
firewall/ˈfaɪəwɑːl/nounA system that blocks unwanted traffic from reaching a private network.
inspector/ɪnˈspektə/nounAn official whose job is to check that rules and standards are followed.
landing/ˈlændɪŋ/nounThe moment when a plane comes down safely onto the ground.
metre/ˈmiːtə/nounA unit of length equal to one hundred centimetres.

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Unit 11 · Luggage & lost property

25 слов

deliver/dɪˈlɪvə/verbTo take goods or letters to the person who wants them.
suitcase/ˈsjuːtˌkeɪs/nounA large flat bag for clothes when you travel.
brand/brænd/nounThe name that a company gives to its products.
storage/ˈstɔːrədʒ/nounThe space a computer or server has for keeping files and data.
bag/bæɡ/nounA soft container that you use to carry things.
carry/ˈkæri/verbTo hold something and take it with you.
colour/ˈkʌlə/nounRed, blue, green and other such qualities of light.
find/faɪnd/verbTo see or get something that you were looking for.
form/fɔːm/nounA printed paper with spaces where you write answers.
heavy/ˈhevi/adjWeighing a lot; not easy to lift.
case/keɪs/nounA particular situation, or an example of something.
collect/kəˈlekt/verbTo bring things together from different places.
describe/dɪˈskraɪb/verbTo say in words what someone or something is like.
jewellery/ˈdʒuːəlri/nounRings, necklaces and other things that people wear to look nice.
claim/kleɪm/verbTo say that something is true without proving it.
content/ˈkɒntent/nounThe things that are inside a box, a book or a website.
damage/ˈdæmədʒ/nounHarm that makes something less good or useful.
label/ˈleɪbəl/nounA piece of paper on something that gives information about it.
handle/ˈhændəl/verbTo deal with a person, a job or a situation.
insurance/ɪnˈʃʊrəns/nounAn agreement in which you pay a company to protect you.
tag/tæɡ/nounA small label on an object showing a price, a name or information.
archive/ˈɑːˌkaɪv/nounA store of old files kept in case someone needs them again later.
authentication/ɔːˌθentəˈkeɪʃən/nounThe step where a system checks that you really are who you claim.
exclude/ɪksˈkluːd/verbTo keep a person or thing out, or leave it off a list.
key/kiː/nounA small metal thing that opens a door.

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Unit 12 · Safety & incidents

25 слов

police/pəˈliːs/nounThe people whose job is to keep order and catch criminals.
assembly/əˈsembli/nounPutting the parts of a product together, or a large meeting of people.
guard/ɡɑːd/nounA person whose job is to protect a place or a person.
accident/ˈæksədənt/nounA bad event that hurts someone and that nobody wanted.
cut/kʌt/verbTo make something open or shorter with a knife.
doctor/ˈdɒktə/nounA person whose job is to help sick people get well.
fall/fɔːl/verbTo move down towards the ground.
fire/ˈfaɪə/nounThe bright flames that give heat and light when something burns.
danger/ˈdeɪndʒə/nounThe chance that something bad or harmful will happen.
injury/ˈɪndʒəri/nounHarm done to a person's body in an accident.
lock/lɒk/verbTo close a door with a key so nobody can open it.
power/ˈpaʊə/nounThe ability to control people or events, or energy.
slip/slɪp/verbTo slide by accident and almost fall down.
smoke/sməʊk/nounThe grey cloud that rises from something burning.
alarm/əˈlɑːm/nounA machine that makes a loud noise to warn people.
ambulance/ˈæmbjələns/nounA vehicle that takes ill people to hospital fast.
emergency/ɪˈmɜːdʒənsi/nounA sudden dangerous event that needs fast action.
escape/ɪˈskeɪp/verbTo get away from a place where you are held.
aid/eɪd/nounHelp given to people who are in need.
kit/kɪt/nounA set of tools or parts you need for a job or sport.
theft/θeft/nounThe crime of taking something that belongs to another person.
assistance/əˈsɪstəns/nounHelp that is given to a person who needs it.
id/ˌaɪˈdiː/nounAn official card or document that shows who somebody is.
malware/ˈmælˌweə/nounHarmful software written to damage a computer or steal private data.
first/fɜːst/advBefore all the other things or people.

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