available/əˈveɪləbəl/adjThere for people to buy or use right now.
customer/ˈkʌstəmə/nounA person who buys things from a shop.
industry/ˈɪndəstri/nounThe making of goods in factories, or one area of business.
opportunity/ˌɒpəˈtjuːnəti/nounA chance to do something that you want to do.
target/ˈtɑːɡət/nounA result that you are trying hard to reach.
client/ˈklaɪənt/nounA person who pays a company for a service.
qualify/ˈkwɒlɪfaɪ/verbTo pass the exams you need in order to do a job.
referral/rɪˈfɜːrəl/nounWhen someone recommends a person for a job, service or specialist.
arrange/əˈreɪndʒ/verbTo plan the details of something that will happen.
attention/əˈtenʃən/nounThe act of watching or listening to something carefully.
background/ˈbækˌɡraʊnd/nounThe part of a picture that is behind the main thing.
appointment/əˈpɔɪntmənt/nounAn arrangement to meet someone at a set time.
campaign/kæmˈpeɪn/nounA planned set of actions to reach a social or political goal.
contact/ˈkɒntækt/nounThe act of writing to or speaking with someone.
relationship/riˈleɪʃənˌʃɪp/nounThe way two people or two things are connected to each other.
reply/rɪˈplaɪ/verbSend words back after a message or letter reaches you; it needs something to…
script/skrɪpt/nounThe written text of a play, a film or a talk.
approach/əˈprəʊtʃ/nounA way of dealing with a problem or a task.
confidence/ˈkɒnfədəns/nounThe belief that you can do things well.
database/ˈdeɪtəˌbeɪs/nounA large set of information stored in a computer.
enquiry/ɪnˈkwaɪri/nounA request for information about something.
pitch/pɪtʃ/nounAn area of ground marked out for playing a sport.
prospect/ˈprɒspekt/nounThe possibility that something will happen.
register/ˈredʒɪstə/verbTo put a name on an official list.
card/kɑːd/nounA small piece of plastic that you use to pay.

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Unit 2 · Presenting the product

25 слов

compare/kəmˈpeə/verbTo look at two things to see how they are different.
product/ˈprɒdʌkt/nounA thing that a company makes so people can buy it.
application/ˌæpləˈkeɪʃən/nounA formal written request for a job or a place.
brand/brænd/nounThe name that a company gives to its products.
competitor/kəmˈpetətə/nounA person or company that competes with another.
present/prɪˈzent/verbTo show work or hand over an award in front of other people.
presentation/ˌprezənˈteɪʃən/nounA talk in which you show information to a group.
quality/ˈkwɒləti/nounHow good or bad something is when you compare it with others.
review/rɪˈvjuː/verbTo look at something again carefully in order to judge it.
standard/ˈstændəd/nounThe level of quality that people expect.
brochure/ˈbrəʊʃə/nounA thin book with pictures that tells you about a product.
reliable/rɪˈlaɪəbəl/adjThat you can trust to work well or to be correct.
warranty/ˈwɔːrənti/nounA written promise to repair a product free within a set time.
advantage/ədˈvɑːntɪdʒ/nounSomething that helps you do better than other people.
benefit/ˈbenəfɪt/nounA good effect that something has on a person or place.
feature/ˈfiːtʃə/nounAn important or noticeable part of something.
image/ˈɪmədʒ/nounA picture of someone or something, on paper or a screen.
information/ˌɪnfəˈmeɪʃən/nounFacts that someone tells you or that you read.
item/ˈaɪtəm/nounA single thing in a list or a group of things.
component/kəmˈpəʊnənt/nounOne of several parts that make up a machine or system.
demonstrate/ˈdemənˌstreɪt/verbTo show clearly that something is true or works.
display/dɪˈspleɪ/nounAn arrangement of things for people to look at.
guarantee/ˌɡærənˈtiː/nounA firm promise that something will be done or will work.
install/ɪnˈstɔːl/verbTo put equipment in place so that it can be used.
sell/sel/verbTo give something to someone for money.

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Unit 3 · Quoting prices

25 слов

bill/bɪl/nounA paper that shows how much money you must pay.
budget/ˈbʌdʒɪt/nounA plan that shows how you will use your money.
charge/tʃɑːdʒ/verbTo ask someone to pay a certain amount of money.
credit/ˈkredət/nounA way of buying now and paying the money later.
discount/ˈdɪsˌkaʊnt/nounMoney taken off the usual price of something.
exchange/ɪksˈtʃeɪndʒ/verbTo give one thing and get another thing back.
fee/fiː/nounMoney you pay for a service or to join something.
offer/ˈɒfə/verbTo say that you are ready to give or do something.
currency/ˈkʌrənsi/nounThe money that a country uses.
deadline/ˈdedˌlaɪn/nounThe latest time by which a task must be finished.
payment/ˈpeɪmənt/nounAn amount of money that someone pays.
supply/səˈplaɪ/nounAn amount of something that is available to use.
value/ˈvæljuː/nounHow much something is worth in money.
deposit/dəˈpɒzɪt/nounMoney paid first as part of a larger sum you owe.
retail/ˈriːˌteɪl/nounThe business of selling goods in small amounts directly to shoppers.
transfer/trænsˈfɜː/verbTo move money, data or a person from one place to another.
invoice/ˈɪnvɔɪs/nounA list showing goods sent and the money that is owed.
quotation/kwəʊˈteɪʃən/nounA group of words taken from a book or a speech.
quote/kwəʊt/verbTo repeat the exact words that someone said or wrote.
approve/əˈpruːv/verbTo say officially that something is acceptable.
calculate/ˈkælkjəˌleɪt/verbTo work out an amount by using numbers.
draft/drɑːft/nounThe first rough version of a piece of writing.
estimate/ˈestəmət/nounA judgement of a size, an amount or a cost.
freight/freɪt/nounGoods that are carried by ship, train or plane.
receipt/rɪˈsiːt/nounA paper that shows you have paid for something.

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Unit 4 · Negotiating the price

25 слов

afford/əˈfɔːd/verbTo have enough money to buy or do something.
cheap/tʃiːp/adjLow in price, and often hinting that the quality is poor too.
competitive/kəmˈpetətɪv/adjInvolving people who try hard to be better than others.
discount/ˈdɪskaʊnt/nounMoney taken off the normal price so you pay less.
expensive/ɪkˈspensɪv/adjNeeding a lot of money to buy; the plain neutral word people use every day.
increase/ˈɪnkriːs/nounA rise in how many, how much or how big something is.
trade/treɪd/nounThe buying and selling of goods, often between countries.
bargain/ˈbɑːɡən/nounA thing you buy for less than its usual price.
consider/kənˈsɪdə/verbThink carefully about all sides before deciding; it implies weighing and taking…
decrease/ˈdiːkriːs/nounA fall in how many or how much of something there is.
flexible/ˈfleksəbəl/adjAble to change easily so that it fits new plans or needs.
reasonable/ˈriːzənəbəl/adjFair and sensible, and not asking for too much.
alternative/ɔːlˈtɜːnətɪv/nounOne of two or more things that you can choose between.
argument/ˈɑːɡjəmənt/nounAngry talk between people who do not agree.
condition/kənˈdɪʃən/nounThe state that a person or thing is in.
deal/diːl/nounAn agreement between two people or two sides.
difference/ˈdɪfərəns/nounThe way in which two things are not the same.
discuss/dɪˈskʌs/verbTo talk about something with other people.
fair/feə/adjTreating everyone in the same right and honest way.
counter/ˈkaʊntə/nounThe long flat surface where you are served in a shop.
limit/ˈlɪmət/nounThe greatest amount of something that is allowed.
adjust/əˈdʒʌst/verbTo change something slightly so that it works better.
compromise/ˈkɒmprəˌmaɪz/nounAn agreement where each side gives up part of what it wants.
demand/dɪˈmɑːnd/verbTo ask for something very firmly.
market/ˈmɑːkət/nounAn open place where people sell food and other goods.

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Unit 5 · Handling objections

25 слов

accept/əkˈsept/verbTo say yes to something offered, or to agree that it is true.
expensive/ɪkˈspensɪv/adjCosting a lot of money, more than you want to pay.
assure/əˈʃʊə/verbTo tell someone firmly that something is true so they stop worrying.
object/əbˈdʒekt/verbTo say clearly that you do not agree with a plan or idea.
avoid/əˈvɔɪd/verbTo keep away from something so it does not touch you.
complain/kəmˈpleɪn/verbTo say that you are not happy about something.
delay/dɪˈleɪ/verbTo make something happen later than it should.
disagree/dɪsəˈɡriː/verbTo have a different opinion from someone else.
evidence/ˈevədəns/nounFacts that show that something is true.
fear/fɪə/nounThe feeling you have when you are afraid.
opinion/əˈpɪnjən/nounWhat a person thinks about something, not a fact.
refuse/rəˈfjuːz/verbTo say firmly that you will not do or accept something.
admit/ədˈmɪt/verbTo agree that something bad or hard is true.
answer/ˈɑːnsə/verbSay or write what somebody asked for; it also covers picking up the phone.
apologise/əˈpɒləˌdʒaɪz/verbTo say that you are sorry for something you did.
ask/ɑːsk/verbSay something so that another person gives you an answer; the everyday choice.
complaint/kəmˈpleɪnt/nounA statement saying that you are not satisfied.
confirm/kənˈfɜːm/verbTo say that something is definitely true or will happen.
apology/əˈpɒlədʒi/nounWords you say to show that you are sorry.
clarify/ˈklærɪfaɪ/verbTo make something easier to understand by explaining it.
concern/kənˈsɜːn/nounA feeling of worry about something important.
confusion/kənˈfjuːʒən/nounA state in which people do not understand clearly.
criticism/ˈkrɪtɪˌsɪzəm/nounThe act of saying what is wrong with someone or something.
deny/dɪˈnaɪ/verbTo say that something is not true.
objection/əbˈdʒekʃən/nounA reason you give for not agreeing with a plan or idea.

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Unit 6 · Concessions & conditions

25 слов

extra/ˈekstrə/adjMore than the usual number or amount.
agreement/əˈɡriːmənt/nounA plan or promise that two people or groups both accept.
bonus/ˈbəʊnəs/nounExtra money paid to a worker on top of the normal wage.
contract/ˈkɒntrækt/nounA paper both sides sign that says what each one must do.
discount/ˈdɪskaʊnt/nounAn amount of money taken off the normal price.
refund/ˈriːfʌnd/nounMoney given back to you when you return goods.
support/səˈpɔːt/verbHold someone up over a long period with money, loyalty or emotional strength.
extension/ɪkˈstenʃən/nounExtra time you are given, or a new part added to a building.
accept/əkˈsept/verbTo say yes to something that someone offers you.
allow/əˈlaʊ/verbTo say that someone may do something.
deliver/dɪˈlɪvə/verbTo take goods or letters to the person who wants them.
depend/dɪˈpend/verbTo be decided by something else, or to need someone.
include/ɪnˈkluːd/verbTo have something as one of its parts.
option/ˈɒpʃən/nounA thing that you can choose from a set of choices.
provide/prəˈvaɪd/verbTo give someone something that they need.
addition/əˈdɪʃən/nounA thing that is joined to something else to make it bigger.
clause/klɔːz/nounA group of words with a subject and a verb.
commitment/kəˈmɪtmənt/nounA promise to do something or to behave in a certain way.
delivery/dɪˈlɪvəri/nounThe act of taking goods or letters to a place.
exception/ɪkˈsepʃən/nounA person or thing that does not follow the usual rule.
extend/ɪkˈstend/verbTo make something longer or larger.
flexible/ˈfleksəbəl/adjAble to change easily to suit new conditions.
minimum/ˈmɪnəməm/nounThe smallest amount or level that is allowed.
obligation/ˌɒbləˈɡeɪʃən/nounA duty that you must do because of a law or promise.
free/friː/adjNot busy; having no work to do at that time.

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Unit 7 · Closing the deal

25 слов

sale/seɪl/nounA time when a shop asks for less money than usual.
stock/stɒk/nounAll the goods that a shop keeps ready to sell.
transfer/trænˈsfɜː/verbTo move money from one account to another.
decision/dɪˈsɪʒən/nounA choice that you make after thinking about the possible options.
record/ˈrekɔːd/nounA written note that keeps facts safe so people can check them later.
handover/ˈhændəʊvə/nounGiving a job or duty to the person who will continue it.
purchase/ˈpɜːtʃəs/verbPay for goods in formal business or legal language, often with a receipt…
timeline/ˈtaɪmlaɪn/nounA plan showing when each part of a job should happen.
document/ˈdɒkjəment/nounA piece of writing that gives official information.
process/ˈprəʊses/nounA series of steps that lead to a result.
schedule/ˈʃedjuːl/nounA plan that lists the times when things will happen.
agreement/əˈɡriːmənt/nounAn arrangement that two sides both accept.
cancel/ˈkænsəl/verbTo say that a planned event will not happen.
commit/kəˈmɪt/verbTo do something wrong or against the law.
start/stɑːt/verbMake an engine, machine or plan go from stopped into motion; very everyday.
approval/əˈpruːvəl/nounOfficial agreement that something is good or allowed.
complete/kəmˈpliːt/verbFill in or carry out every required part, leaving nothing missing.
contract/ˈkɒnˌtrækt/nounA written legal agreement between two sides.
initial/ɪˈnɪʃəl/adjHappening at the beginning; first.
secure/sɪˈkjʊə/adjNot likely to be lost, to change or to fail.
saved/seɪvd/verbPast form: kept money instead of spending it.
training/ˈtreɪnɪŋ/nounThe process of learning the skills for a job or a sport.
competition/ˌkɒmpəˈtɪʃən/nounAn event where people try to do better than each other and win.
development/dɪˈveləpmənt/nounThe process of growing bigger, stronger or more advanced over time.
ready/ˈredi/adjPrepared and able to do something now.

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Unit 8 · After-sales care

25 слов

account/əˈkaʊnt/nounAn arrangement that lets a bank keep your money.
service/ˈsɜːvəs/nounThe help that a business gives to its customers.
advice/ədˈvaɪs/nounAn opinion you give someone about what they should do.
defect/ˈdiːfekt/nounA fault that makes a product fail to work or look right.
maintenance/ˈmeɪntənəns/nounRegular work done to keep machines or buildings in good condition.
satisfaction/ˌsætəˈsfækʃən/nounThe good feeling you get when you have what you wanted.
comment/ˈkɒment/nounSomething you say or write to give an opinion.
experience/ɪkˈspɪriəns/nounThe knowledge or skill you get from doing something.
fix/fɪks/verbTo repair something that is broken or not working.
relationship/riˈleɪʃənˌʃɪp/nounThe way that two people or groups are connected.
repair/rɪˈpeə/verbTo make something work again after it stops.
replace/rɪˈpleɪs/verbTo put something new in the place of something old.
appreciate/əˈpriːʃieɪt/verbTo be grateful for something that someone has done.
claim/kleɪm/verbTo say that something is true without proving it.
damage/ˈdæmədʒ/nounHarm that makes something less good or useful.
issue/ˈɪʃuː/nounAn important subject that people discuss or argue about.
manual/ˈmænjuːəl/nounA book that explains how to use or repair a machine.
problem/ˈprɒbləm/nounA situation that causes real difficulty and needs a solution; everyday and…
rating/ˈreɪtɪŋ/nounA score that shows how good people think something is.
feedback/ˈfiːdˌbæk/nounAdvice about how well or badly you are doing something.
loyal/ˈlɔɪəl/adjAlways giving support to the same person or company.
renewal/rɪˈnjuːəl/nounExtending an agreement or licence so it keeps running for another period.
request/rɪˈkwest/verbPolitely and formally state that you want something, often in writing.
resolve/riˈzɒlv/verbTo find a solution to a problem or a disagreement.
reminder/riˈmaɪndə/nounSomething that makes you think of a thing you must do.

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