bag/bæɡ/nounA soft container that you use to carry things.
price/praɪs/nounThe amount of money you must pay for something.
shop/ʃɒp/nounA small building where people buy things.
store/stɔː/nounA large place that sells many kinds of goods.
basket/ˈbɑːskɪt/nounA container with a handle that you carry goods in.
product/ˈprɒdʌkt/nounA thing that a company makes so people can buy it.
shelf/ʃelf/nounA flat board on a wall where you put things.
layout/ˈleɪˌaʊt/nounThe way parts of a page or screen are arranged and spaced.
staff/stɑːf/nounAll the people who work in one place of business.
trolley/ˈtrɒli/nounA metal cart that you push around a supermarket.
promotion/prəˈməʊʃən/nounA move to a higher position at work.
retail/ˈriːˌteɪl/nounThe business of selling goods in small amounts directly to shoppers.
area/ˈeəriə/nounA part of a town, a country or a building.
back/bæk/nounThe part of your body behind you, from neck to waist.
arrange/əˈreɪndʒ/verbTo plan the details of something that will happen.
mirror/ˈmɪrə/nounA piece of special glass in which you can see yourself.
popular/ˈpɒpjʊlə/adjLiked by many people.
aisle/aɪl/nounThe narrow path between rows of seats.
branch/brɑːntʃ/nounA part of a tree that grows out from the trunk.
category/ˈkætəɡəri/nounA group of things or people that are alike in some way.
display/dɪˈspleɪ/nounAn arrangement of things for people to look at.
tag/tæɡ/nounA small label on an object showing a price, a name or information.
accommodate/əˈkɒməˌdeɪt/verbTo have enough space for a number of people or things.
archive/ˈɑːˌkaɪv/nounA store of old files kept in case someone needs them again later.
camera/ˈkæmərə/nounA machine that you use to take photos.

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Unit 2 · Products & descriptions

25 слов

cheap/tʃiːp/adjNot costing a lot of money.
expensive/ɪkˈspensɪv/adjCosting a lot of money.
size/saɪz/nounHow big or small something is.
use/juːz/verbTo do something with a tool or thing for a purpose.
compare/kəmˈpeə/verbTo look at two things to see how they are different.
plastic/ˈplæstɪk/adjMade of a light material that people make in factories.
stock/stɒk/nounAll the goods that a shop keeps ready to sell.
brand/brænd/nounThe name that a company gives to its products.
premium/ˈpriːmiəm/nounAn amount paid regularly to keep an insurance policy active.
box/bɒks/nounA container with flat sides that holds things.
colour/ˈkʌlə/nounRed, blue, green and other such qualities of light.
choice/tʃɔɪs/nounWhat you pick when there is more than one thing to take.
code/kəʊd/nounA set of numbers or letters that stands for something.
comfortable/ˈkʌmfətəbəl/adjMaking your body feel relaxed and not sore.
basic/ˈbeɪsɪk/adjOf the simplest and most important kind.
cotton/ˈkɒtən/nounA soft white material from a plant, used for clothes.
function/ˈfʌŋkʃən/nounThe special purpose or job that a thing has.
leather/ˈleðə/nounMaterial made from animal skin, used for shoes and bags.
medium/ˈmiːdiəm/adjOf middle size, amount or level.
guarantee/ˌɡærənˈtiː/nounA firm promise that something will be done or will work.
array/əˈreɪ/nounA list of values kept in order under one name in code.
badge/bædʒ/nounA small piece you wear that shows who you are.
banquet/ˈbæŋkwət/nounA large formal dinner for many guests, often with speeches.
compile/kəmˈpaɪl/verbTo turn written source code into a form that a machine can actually run.
description/dɪˈskrɪpʃən/nounWords that tell you what someone or something is like.

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Unit 3 · Greeting & advising customers

25 слов

need/niːd/verbTo must have something because it is important.
try/traɪ/verbTo make an effort to do something.
available/əˈveɪləbəl/adjThere for people to buy or use right now.
customer/ˈkʌstəmə/nounA person who buys things from a shop.
service/ˈsɜːvəs/nounThe help that a business gives to its customers.
again/əˈɡen/advOne more time.
another/əˈnʌðə/detOne more of the same kind.
answer/ˈɑːnsə/nounWhat you say or write when someone asks you something.
ask/ɑːsk/verbTo say a question because you want to know something.
alternative/ɔːlˈtɜːnətɪv/nounOne of two or more things that you can choose between.
describe/dɪˈskraɪb/verbTo say in words what someone or something is like.
greet/ɡriːt/verbTo say hello to someone when you meet them.
advise/ədˈvaɪz/verbTo tell someone what you think they should do.
assist/əˈsɪst/verbTo help someone to do something.
backup/ˈbæˌkʌp/nounAn extra copy of files, or extra help kept ready in case of trouble.
buffet/ˈbʊfeɪ/nounA meal where guests help themselves to food from a long table.
client/ˈklaɪənt/nounA person who pays a company for a service.
competitive/kəmˈpetətɪv/adjInvolving people who try hard to be better than others.
analyst/ˈænəlɪst/nounA person whose job is examining information carefully.
assistance/əˈsɪstəns/nounHelp that is given to a person who needs it.
audit/ˈɔːdɪt/nounAn official check of the money records of a company.
bargain/ˈbɑːɡən/nounA thing you buy for less than its usual price.
bid/bɪd/verbTo offer a price for something you want to buy.
carrier/ˈkæriə/nounA company that moves goods or passengers from one place to another.
check/tʃek/verbTo look at something to see if it is right.

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Unit 4 · Prices & promotions

25 слов

card/kɑːd/nounA small piece of plastic that you use to pay.
cost/kɒst/verbTo have a certain price.
free/friː/adjNot busy; having no work to do at that time.
discount/ˈdɪsˌkaʊnt/nounMoney taken off the usual price of something.
extra/ˈekstrə/adjMore than the usual number or amount.
offer/ˈɒfə/verbTo say that you are ready to give or do something.
sale/seɪl/nounA time when a shop asks for less money than usual.
bonus/ˈbəʊnəs/nounExtra money paid to a worker on top of the normal wage.
voucher/ˈvaʊtʃə/nounA printed slip a guest gives in exchange for a meal or a room.
buy/baɪ/verbTo get something by paying money for it.
half/hɑːf/nounOne of two equal parts of something.
member/ˈmembə/nounA person who belongs to a group or club.
advertise/ˈædvəˌtaɪz/verbTo tell the public about something you want to sell.
budget/ˈbʌdʒɪt/nounA plan that shows how you will use your money.
campaign/kæmˈpeɪn/nounA planned set of actions to reach a social or political goal.
label/ˈleɪbəl/nounA piece of paper on something that gives information about it.
value/ˈvæljuː/nounHow much something is worth in money.
launch/lɔːntʃ/verbTo start an important activity or sell a new product.
limited/ˈlɪmətɪd/adjSmall in amount or number; not very much.
reward/rɪˈwɔːd/nounA thing given to someone for good work or help.
saving/ˈseɪvɪŋ/nounAn amount of money that you do not have to spend.
loop/luːp/nounA block of code that repeats until some condition stops it.
auction/ˈɔːkʃən/nounA public sale where things go to whoever offers most.
compensate/ˈkɒmpənˌseɪt/verbTo give a guest money or a free service after something goes wrong.
period/ˈpɪriəd/nounA length of time with a beginning and an end.

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Unit 5 · Checkout & payment

25 слов

cash/kæʃ/nounMoney in coins and paper notes, not a card.
email/iˈmeɪl/nounA message that you send from one computer to another.
pay/peɪ/verbTo give money for something you buy.
cashier/kæˈʃɪə/nounThe person in a shop who takes your money.
drawer/drɔː/nounA box-shaped part of a desk or unit that slides in and out.
queue/kjuː/nounA line of people waiting for their turn.
receipt/rɪˈsiːt/nounA paper that shows you have paid for something.
wrap/ræp/verbTo cover something all over with paper or cloth.
checkout/ˈtʃekaʊt/nounThe place in a shop where you pay for goods.
scanner/ˈskænə/nounA machine that copies paper documents into a computer.
debit/ˈdebɪt/nounMoney taken out of a bank account rather than put into it.
change/tʃeɪndʒ/verbTo make something different from before.
close/kləʊz/verbTo move something so that it is no longer open.
count/kaʊnt/verbTo say numbers in order to find how many there are.
amount/əˈmaʊnt/nounHow much there is of something that you cannot count.
balance/ˈbæləns/nounA steady state in which weight is spread evenly.
cancel/ˈkænsəl/verbTo say that a planned event will not happen.
counter/ˈkaʊntə/nounThe long flat surface where you are served in a shop.
payment/ˈpeɪmənt/nounAn amount of money that someone pays.
tap/tæp/verbTo hit something lightly and quickly, often with a finger.
terminal/ˈtɜːmənəl/nounA building where planes, buses or ships start and finish journeys.
adjust/əˈdʒʌst/verbTo change something slightly so that it works better.
amend/əˈmend/verbTo change a written document slightly to improve it.
attachment/əˈtætʃmənt/nounA file that is sent together with an email.
line/laɪn/nounA long thin mark drawn on a surface.

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Unit 6 · Returns & warranty

25 слов

exchange/ɪksˈtʃeɪndʒ/verbTo give one thing and get another thing back.
defect/ˈdiːfekt/nounA fault that makes a product fail to work or look right.
warranty/ˈwɔːrənti/nounA written promise to repair a product free within a set time.
broken/ˈbrəʊkən/adjDamaged and not working any more.
date/deɪt/nounThe number of a day shown with its month and year.
day/deɪ/nounA period of twenty-four hours.
form/fɔːm/nounA printed paper with spaces where you write answers.
note/nəʊt/nounA short piece of writing that helps you remember.
order/ˈɔːdə/verbTo ask for food or drink in a restaurant.
account/əˈkaʊnt/nounAn arrangement that lets a bank keep your money.
collect/kəˈlekt/verbTo bring things together from different places.
condition/kənˈdɪʃən/nounThe state that a person or thing is in.
cover/ˈkʌvə/verbTo put something over a thing to hide or keep it safe.
credit/ˈkredət/nounA way of buying now and paying the money later.
apologise/əˈpɒləˌdʒaɪz/verbTo say that you are sorry for something you did.
claim/kleɪm/verbTo say that something is true without proving it.
complaint/kəmˈpleɪnt/nounA statement saying that you are not satisfied.
damage/ˈdæmədʒ/nounHarm that makes something less good or useful.
fault/fɔːlt/nounResponsibility for something bad that happened.
policy/ˈpɒləsi/nounA plan of action agreed by a government or company.
approve/əˈpruːv/verbTo say officially that something is acceptable.
proof/pruːf/nounInformation that shows that something is true.
purchase/ˈpɜːtʃəs/nounA thing that you buy, or the act of buying it.
authentication/ɔːˌθentəˈkeɪʃən/nounThe step where a system checks that you really are who you claim.
reason/ˈriːzən/nounWhy something happens or why someone does something.

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Unit 7 · Stock & replenishment

25 слов

storage/ˈstɔːrədʒ/nounThe space a computer or server has for keeping files and data.
supplier/səˈplaɪə/nounA company that provides goods or services to another.
supply/səˈplaɪ/nounAn amount of something that is available to use.
warehouse/ˈweəˌhaʊs/nounA large building where goods are kept before being sold.
inventory/ˈɪnvəntəri/nounAll the goods that a shop or company has in store.
shortage/ˈʃɔːtədʒ/nounA situation in which there is not enough of something people need.
urgent/ˈɜːdʒənt/adjNeeding attention or action very quickly.
back/bæk/advTo the place or state you were in before.
empty/ˈempti/adjHaving nothing inside.
fresh/freʃ/adjMade or picked a very short time ago; not old.
full/fʊl/adjHaving no space left inside.
list/lɪst/nounNames or things written one under another.
low/ləʊ/adjNear the ground, or small in amount or level.
daily/ˈdeɪli/adjHappening once every day.
deliver/dɪˈlɪvə/verbTo take goods or letters to the person who wants them.
missing/ˈmɪsɪŋ/adjNot able to be found, or not in the usual place.
quantity/ˈkwɒntəti/nounAn amount or number of something.
receive/rəˈsiːv/verbTo get something that someone sends or gives you.
request/rɪˈkwest/nounThe act of asking for something in a polite way.
scan/skæn/verbTo look at a page quickly to find one piece of information.
spare/speə/adjKept ready in case the first one fails.
delivery/dɪˈlɪvəri/nounThe act of taking goods or letters to a place.
comply/kəmˈplaɪ/verbTo do what a rule, an order or a law tells you to do.
downtime/ˈdaʊnˌtaɪm/nounA period when a system or service is not available to users.
report/riˈpɔːt/nounA written or spoken account of what happened or was found.

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Unit 8 · Selling & closing deals

25 слов

choose/tʃuːz/verbTo pick one thing from a group of things.
meeting/ˈmiːtɪŋ/nounA time when people come together to talk about work.
sell/sel/verbTo give something to someone for money.
target/ˈtɑːɡət/nounA result that you are trying hard to reach.
buyer/ˈbaɪə/nounA person or company that pays money for goods.
deadline/ˈdedˌlaɪn/nounThe latest time by which a task must be finished.
invoice/ˈɪnvɔɪs/nounA list showing goods sent and the money that is owed.
negotiate/nəˈɡəʊʃiˌeɪt/verbTo talk with others in order to reach an agreement.
agree/əˈɡriː/verbTo think the same way as another person.
call/kɔːl/verbTo speak to someone using a phone.
decide/dɪˈsaɪd/verbTo choose what you are going to do after thinking.
benefit/ˈbenəfɪt/nounA good effect that something has on a person or place.
deal/diːl/nounAn agreement between two people or two sides.
decision/dɪˈsɪʒən/nounA choice that you make after thinking about it.
promise/ˈprɒmɪs/verbTo say that you will certainly do something.
solution/səˈluːʃən/nounA way of dealing with a problem so that it ends.
confirm/kənˈfɜːm/verbTo say that something is definitely true or will happen.
convince/kənˈvɪns/verbTo make someone believe that something is true.
persuade/pəˈsweɪd/verbTo make someone agree to do something by giving reasons.
contract/ˈkɒnˌtrækt/nounA written legal agreement between two sides.
trial/ˈtraɪəl/nounA formal examination of evidence in a court of law.
convention/kənˈvenʃən/nounA large meeting of people who share the same interest.
fraud/frɔːd/nounThe crime of cheating people in order to get money illegally.
interface/ˈɪntəˌfeɪs/nounThe part of a system that people or other programs deal with directly.
follow/ˈfɒləʊ/verbTo go behind someone and move the same way.

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Unit 9 · Complaints & customer care

25 слов

phone/fəʊn/nounA small device that you use to talk to people far away.
supervisor/ˈsuːpəˌvaɪzə/nounThe person in charge of a team who checks their work each shift.
angry/ˈæŋɡri/adjHaving a strong bad feeling towards someone.
explain/ɪkˈspleɪn/verbTo say things that make an idea easy to understand.
happy/ˈhæpi/adjFeeling pleased and glad.
late/leɪt/adjAfter the usual or expected time.
listen/ˈlɪsən/verbTo pay attention to a sound on purpose.
complain/kəmˈpleɪn/verbTo say that you are not happy about something.
delay/dɪˈleɪ/verbTo make something happen later than it should.
error/ˈerə/nounA mistake, especially one that a machine reports.
honest/ˈɒnɪst/adjAlways telling the truth and not taking what is not yours.
immediately/ɪˈmiːdiətli/advAt once, with no waiting at all.
manager/ˈmænədʒə/nounA person who leads a team of people at work.
calm/kɑːm/adjQuiet and not excited or worried.
issue/ˈɪʃuː/nounAn important subject that people discuss or argue about.
refund/ˈriːfʌnd/nounMoney given back to you when you return goods.
upset/ʌpˈset/adjUnhappy because something bad has happened.
apology/əˈpɒlədʒi/nounWords you say to show that you are sorry.
satisfy/ˈsætɪsfaɪ/verbTo make someone pleased by giving what they want.
alert/əˈlɜːt/nounAn automatic message that warns someone a problem needs attention now.
algorithm/ˈælɡəˌrɪðəm/nounA fixed set of steps a computer follows to solve one problem.
compute/kəmˈpjuːt/nounThe processing power a server or cloud service gives you for work.
duplicate/ˈdjuːplɪkət/nounAn exact extra copy of the same record, file or item.
escalate/ˈeskəˌleɪt/verbTo pass a problem to a higher level of support.
mistake/mɪˈsteɪk/nounSomething you did in a way that was not right.

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Unit 10 · Sales targets & reports

25 слов

sales/seɪlz/nounThe number of goods a company has managed to sell.
incentive/ɪnˈsentɪv/nounSomething that encourages a person to work harder or to do something.
quota/ˈkwəʊtə/nounA fixed amount that must be reached or not gone over.
revenue/ˈrevəˌnjuː/nounMoney that a company receives from doing business.
best/best/adjBetter than every other one.
chart/tʃɑːt/nounA drawing with lines or numbers that shows information clearly.
improve/ɪmˈpruːv/verbTo make something better, or to become better.
number/ˈnʌmbə/nounA word or sign that shows how many there are.
plan/plæn/nounAn idea about what you will do later.
quarter/ˈkwɔːtə/nounOne of four equal parts of something.
achieve/əˈtʃiːv/verbTo succeed in doing something after working hard for it.
average/ˈævərɪdʒ/adjUsual or ordinary in amount, level or quality.
data/ˈdeɪtə/nounFacts or numbers that are collected and studied.
drop/drɒp/verbTo let something fall from your hand by mistake.
figure/ˈfɪɡjə/nounA number that shows an amount or a result.
growth/ɡrəʊθ/nounThe process of getting bigger or developing.
performance/pəˈfɔːməns/nounThe act of playing music or acting for an audience.
profit/ˈprɒfət/nounThe money you gain when you sell something for more.
trend/trend/nounThe general direction in which things are changing.
commission/kəˈmɪʃən/nounA group of people given the job of studying something.
decrease/dɪˈkriːs/verbTo become smaller in size, number or amount.
forecast/ˈfɔːˌkɑːst/nounA statement about what is likely to happen later.
assembly/əˈsembli/nounPutting the parts of a product together, or a large meeting of people.
attendance/əˈtendəns/nounHow many people come to a meeting, a class or an event.
top/tɒp/nounThe highest part of something.

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