book/bʊk/verbTo arrange a seat or room before you need it.
reception/rɪˈsepʃən/nounThe place near the door where visitors are welcomed.
reservation/ˌrezəˈveɪʃən/nounAn arrangement to keep a seat or a room for you.
check in/ˌtʃek ˈɪn/phr.vTo tell staff you have arrived at an airport or hotel.
check out/ˌtʃek ˈaʊt/phr.vTo pay and leave a hotel at the end of a stay.
guest/ɡest/nounA person you ask to come to your home or party.
hotel/həʊˈtel/nounA building where you pay to sleep when you travel.
key/kiː/nounA small metal thing that opens a door.
room/ruːm/nounA part of a building with its own walls and door.
stay/steɪ/verbTo remain in one place and not leave.
passport/ˈpɑːsˌpɔːt/nounA small book that lets you enter another country.
included/ɪnˈkluːdɪd/adjCounted as part of a price, a group or a total.
double/ˈdʌbəl/adjTwice as much or as many; made of two equal parts.
double room/ˈdʌbl ruːm/nounA hotel room with a bed for two people.
single room/ˈsɪŋɡl ruːm/nounA hotel room with a bed for one person.
get away/ˌɡet əˈweɪ/phr.vTo leave home for a short holiday.
how much is this in dollars/ˌhaʊ ˈmʌtʃ ɪz ðɪs ɪn ˈdɒləz/phraseA question that changes a price into your own money.
room service/ˈruːm sɜːvɪs/nounFood that staff bring up to you in a hotel.
wake-up call/ˈweɪk ʌp kɔːl/nounA phone call that a hotel makes to get you out of bed.
arrive/əˈraɪv/verbTo reach the place you were going to.
available/əˈveɪləbəl/adjThere for people to buy or use right now.
cancel/ˈkænsəl/verbTo say that a planned event will not happen.
confirm/kənˈfɜːm/verbTo say that something is definitely true or will happen.
full/fʊl/adjHaving no space left inside.
leave/liːv/verbTo go away from a place or a person.

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Unit 2 · Facilities & requests

25 слов

elevator/ˈeləˌveɪtə/nounThe American word for a machine that carries people between floors.
luggage/ˈlʌɡədʒ/nounAll the bags that you take with you on a journey.
bed/bed/nounA piece of furniture that you sleep on.
breakfast/ˈbrekfəst/nounThe first meal of the day, eaten in the morning.
floor/flɔː/nounThe surface inside a building that you walk on.
shower/ˈʃaʊə/nounA thing in a bathroom that you stand under to wash.
towel/ˈtaʊəl/nounA soft cloth you use to make yourself dry.
lift/lɪft/nounA machine that carries people up and down in a building.
view/vjuː/nounEverything you can see from one place.
pillow/ˈpɪləʊ/nounA soft bag that you rest your head on in bed.
stairs/steəz/nounSteps that lead from one floor of a building to another.
soap/səʊp/nounSomething you use with water to make things clean.
bathroom/ˈbɑːθˌruːm/nounA room with a bath or shower and usually a toilet.
clean/kliːn/verbTo remove dirt from something.
bar/bɑː/nounA place where people buy and drink drinks.
comfortable/ˈkʌmfətəbəl/adjMaking your body feel relaxed and not sore.
staff/stɑːf/nounAll the people who work in one place of business.
gym/dʒɪm/nounA building with machines where people build strong bodies.
help/help/verbTo do something useful for someone who needs it.
noisy/ˈnɔɪzi/adjMaking a lot of loud sound.
pool/puːl/nounA large place built and filled with water for swimming.
problem/ˈprɒbləm/nounSomething difficult that you must deal with.
quiet/ˈkwaɪət/adjMaking very little noise.
restaurant/ˈrestərɒnt/nounA place where you buy a meal and eat it at a table.
complain/kəmˈpleɪn/verbTo say that you are not happy about something.

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Unit 3 · Room types & rates · Reception & procedures

25 слов

balcony/ˈbælkəni/nounA small outdoor platform with a rail, built onto the wall of a room.
family/ˈfæməli/nounThe people you are related to, especially your parents, brothers and sisters.
night/naɪt/nounThe dark part of the day, when people sleep.
price/praɪs/nounThe amount of money you must pay for something.
include/ɪnˈkluːd/verbTo have something as one of its parts.
rate/reɪt/nounHow fast something happens, or an amount measured against time.
single/ˈsɪŋɡəl/adjOnly one and no more.
tax/tæks/nounMoney that people must pay to the government.
twin/twɪn/nounOne of two children born to the same mother at once.
standard/ˈstændəd/nounThe level of quality that people expect.
upgrade/əpˈɡreɪd/verbTo make something better by adding newer parts or features.
vacancy/ˈveɪkənsi/nounA job that is empty and waiting to be filled.
deposit/dəˈpɒzɪt/nounMoney paid first as part of a larger sum you owe.
suite/swiːt/nounA set of connected hotel rooms used by one guest.
porter/ˈpɔːtə/nounA hotel worker who carries luggage for guests and helps them to their room.
receptionist/rɪˈsepʃənɪst/nounThe person at a hotel desk who greets guests and hands out keys.
bag/bæɡ/nounA soft container that you use to carry things.
card/kɑːd/nounA small piece of plastic that you use to pay.
desk/desk/nounA table that you sit at to write or use a computer.
form/fɔːm/nounA printed paper with spaces where you write answers.
sign/saɪn/nounA board or mark that tells people something.
lobby/ˈlɒbi/nounThe large open area just inside the main door of a hotel.
corridor/ˈkɔːrədə/nounA long narrow passage inside a building.
register/ˈredʒɪstə/verbTo put a name on an official list.
wifi/ˈwaɪˌfaɪ/nounA way of connecting devices to the internet without any cable.

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Unit 4 · Facilities & services · Requests & complaints

25 слов

housekeeping/ˈhaʊˌskiːpɪŋ/nounThe hotel staff who clean rooms, change linen and put supplies back.
facility/fəˈsɪlɪti/nounA building or service provided for a particular purpose.
internet/ˈɪntəˌnet/nounThe system that joins computers all over the world.
safe/seɪf/adjNot in danger; free from harm.
parking/ˈpɑːkɪŋ/nounThe act of leaving a vehicle in a place for a time.
service/ˈsɜːvəs/nounThe help that a business gives to its customers.
spa/spɑː/nounA place in a hotel where guests get massages and beauty treatments.
tidy/ˈtaɪdi/verbTo put things back in the right place.
heating/ˈhiːtɪŋ/nounThe system that keeps a building warm.
laundry/ˈlɔːndri/nounClothes that need washing, or the act of washing them.
minibar/ˈmɪniˌbɑː/nounA small fridge in a hotel room holding drinks and snacks guests pay for.
apologise/əˈpɒləˌdʒaɪz/verbTo say that you are sorry for something you did.
apologize/əˈpɒlədʒaɪz/verbTo say that you are sorry for something you did.
complaint/kəmˈpleɪnt/nounA statement saying that you are not satisfied.
ask/ɑːsk/verbTo say a question because you want to know something.
broken/ˈbrəʊkən/adjDamaged and not working any more.
change/tʃeɪndʒ/verbTo make something different from before.
cold/kəʊld/adjHaving a low temperature.
dirty/ˈdɜːti/adjCovered with dust or mud; not clean.
hot/hɒt/adjHaving a high temperature.
sorry/ˈsɒri/adjFeeling bad about something you did.
repair/rɪˈpeə/verbTo make something work again after it stops.
replace/rɪˈpleɪs/verbTo put something new in the place of something old.
request/rɪˈkwest/nounThe act of asking for something in a polite way.
disappointed/ˌdɪsəˈpɔɪntɪd/adjSad because something was not as good as you hoped.

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Unit 5 · Staff & operations

25 слов

problem/ˈprɒbləm/nounA situation that causes real difficulty and needs a solution; everyday and…
refund/ˈriːfʌnd/nounMoney given back to you when you return goods.
compensate/ˈkɒmpənˌseɪt/verbTo give a guest money or a free service after something goes wrong.
satisfied/ˈsætɪsfaɪd/adjPleased because you have got what you wanted.
urgent/ˈɜːdʒənt/adjNeeding attention or action very quickly.
supervisor/ˈsuːpəˌvaɪzə/nounThe person in charge of a team who checks their work each shift.
manager/ˈmænədʒə/nounA person who leads a team of people at work.
rota/ˈrəʊtə/nounA list showing which staff member works on which day.
team/tiːm/nounA group of people who play or work together.
customer/ˈkʌstəmə/nounA person who buys things from a shop.
department/dɪˈpɑːtmənt/nounOne of the parts that a large organization is divided into.
schedule/ˈʃedjuːl/nounA plan that lists the times when things will happen.
training/ˈtreɪnɪŋ/nounThe process of learning the skills for a job or a sport.
uniform/ˈjuːnəˌfɔːm/nounA set of clothes worn by everyone in a school or job.
duty/ˈdjuːti/nounSomething you must do because it is right or part of a job.
safety/ˈseɪfti/nounThe state of being free from danger or harm.
security/sɪˈkjʊrəti/nounThings that are done to keep a place or people safe.
shift/ʃɪft/nounA period of time that a group of workers works.
maintenance/ˈmeɪntənəns/nounRegular work done to keep machines or buildings in good condition.
procedure/prəˈsiːdʒə/nounThe official or accepted way of doing something.
local/ˈləʊkəl/adjFrom the small area that you are in.
nearby/nɪəˈbaɪ/advOnly a short distance from here.
tour/tʊə/nounA journey in which you visit several places.
attraction/əˈtrækʃən/nounA place that people visit for interest or pleasure.
airport/ˈeəˌpɔːt/nounThe place where planes take off and land.

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Unit 6 · Around the hotel & tips

15 слов

area/ˈeəriə/nounA part of a town, a country or a building.
map/mæp/nounA drawing that shows where places are.
station/ˈsteɪʃən/nounA place where trains or buses stop for people.
taxi/ˈtæksi/nounA car with a driver that you pay to take you places.
ticket/ˈtɪkət/nounA small paper that shows you have paid to travel.
visit/ˈvɪzɪt/verbTo go and spend time with a person or at a place.
direction/dəˈrekʃən/nounThe way that someone or something moves or faces.
distance/ˈdɪstəns/nounThe amount of space between two places or things.
guide/ɡaɪd/nounA person who shows visitors around a place.
recommend/ˌrekəˈmend/verbTo tell someone that something is good and worth having.
suggestion/səˈdʒestʃən/nounAn idea that you offer for someone else to consider.
transport/ˈtrænspɔːt/nounA system for carrying people from place to place.
shuttle/ˈʃʌtəl/nounA bus or van that runs back and forth between two fixed points.
sightseeing/ˈsaɪtsiːɪŋ/nounVisiting the interesting places of a town or country.
booking/ˈbʊkɪŋ/nounAn arrangement for a room or seat to be kept for you.

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